Intellipse's mission is to make a more human, conversational commerce experience a reality to power better relationships between eCommerce brands and the people who love them. Shopping on a website is like buying from a magazine. Shopping via Intellipse is like having the brand's best salesperson personally help you pick the products that are right for you. Our team leverages machine learning at many levels to accomplish this and we are backed by Google's AI VC firm. We're looking for an experienced chat specialist to join our team. **About the Role** - Primary responsibility is holding well structured conversations with shoppers via chat in our dashboard. The conversations you have assist with training our AI. - You'll be working with our existing team of chat specialists and also have exposure to many other areas of the company if desired. - Training and SOPs will be provided to help get you up to speed quickly. - This is a contract-to-hire role with possibility of being part-time if desired. - As a startup, this position also has the possibility to grow in multiple directions if desired. - We're looking to improve our coverage of weekends and holidays, so if you're open to those schedules please note it in your application. - You'll be joining a 100% remote company in a 100% remote forever position. **Skills & Experience that Will Make You Successful in this Role** - Previous experience in a sales or customer success role over chat (preferred) or in-store - Previous experience in the consumer retail industry - Strong written communication skills - Empathetic - being able to put yourself in the shopper's shoes counts for a lot - Great time management and team communication - your team will be counting on you to collaborate and maintain schedules - Well organized - we continually look for opportunities to improve how we do things and make processes repeatable - Quick on your feet - must be able to understand brand tone and respond appropriately on the fly - Independent thinker - our team is very helpful and open to questions and we will teach you how to work our system but want you to be able to problem-solve and go after the task at hand