Customer Support Jobs

Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.

Here's some projects that our expert Customer Support specialists made real:

  • Scheduling appointments and providing tech support
  • Verifying customer accounts via data research
  • Language interpreters to provide support locally
  • Handling social media interactions with customers
  • Managing merchandise in physical stores
  • Assessing product pricing in foreign markets
  • Responding to customer emails in multiple languages

The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!

From 139,790 reviews, clients rate our Customer Support Specialists 4.87 out of 5 stars.
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    39 jobs found, pricing in USD

    As an Airbnb host, I am in search of a reliable, proficient, and a consistently available professional to handle: - **Guest Complaint Resolution**: An essential part of this role is dealing with and resolving guest complaints. You'll need exceptional communication and problem-solving skills to handle any issues our guests might encounter, aiming to provide a seamless and enjoyable stay. - **Review Management**: The candidate should have an ability to monitor and respond promptly to guest reviews and obtain the ability to remove negative feedbacks. The ideal candidate for this position will have substantial experience in customer service or a related field, preferably with exposure to the Airbnb platform or similar holiday rental platforms. Competence in written communication and a ...

    $3949 (Avg Bid)
    $3949 Avg Bid
    4 bids

    I'm seeking a skilled virtual assistant with proven communication abilities, to work specifically in US timezone. Your main duties will include: - Bidding on projects: You will need to represent our brand professionally and persuasively when bidding on projects. - Communicating with leads: You'll be responsible for using various messaging platforms to engage with potential clients and leads. Ideal candidates should excel in written communication and have a knack for sales. Proficiency in project management tools is a plus. Our preferred mode of communication with leads is through messaging platforms.

    $4 / hr (Avg Bid)
    $4 / hr Avg Bid
    41 bids

    I need a virtual assistant who can help me with a range of tasks, including administrative, research, and customer support tasks. The ideal candidate will work part-time and have great communication skills. Key Tasks: - Help with administrative tasks: This includes managing my calendar, setting up meetings, and handling basic bookkeeping. - Conducting Research: I need someone who can gather information for me on topics that I provide. - Assisting with Customer Support: You will need to handle customer inquiries and provide basic support. Communication is key for this role, so I need someone who is comfortable with various communication channels. I expect you to be responsive to emails, phone calls, and instant messages. Ideal Skills and Experience: - Proven experience as a virtual assis...

    $7 / hr (Avg Bid)
    $7 / hr Avg Bid
    28 bids

    I need a versatile virtual assistant to manage both calls and emails for my English-speaking customers. On average, I receive between 10-50 calls and emails per day. Key Responsibilities: - Answering incoming calls - Responding to emails in a timely manner - Handling customer inquiries and complaints effectively - Maintaining a high level of professionalism and customer service skills Skills and Experience: - Excellent verbal and written communication skills in English - Previous experience in customer service roles - Ability to multitask and work efficiently under pressure - Proficient in using customer service software - Strong problem-solving skills and a positive attitude Please let me know your availability and your approach to handling peak times.

    $259 (Avg Bid)
    $259 Avg Bid
    16 bids

    I'm in need of a team of assistants with expertise in different areas to help me with my online Shopify store. PRODUCT SELECTION & SOURCING: - Assist in locating "best selling" products that are trending. - Ability to negotiate prices with suppliers, ensuring optimal margins. - Mostly using Zendrop WEBSITE DESIGN & USER EXPERIENCE: - Proficient in Shopify platform, capable of creating a visually appealing and user-friendly store. - Implementing best practices for e-commerce design and user experience (UX). - Ability to integrate apps and plugins to enhance the store's functionality. DIGITAL MARKETING & ADVERTISING: - Proficient in creating and managing digital marketing campaigns including social media, Google Ads, and email marketing. - Experience in ru...

    $15 - $25 / hr
    Sealed
    $15 - $25 / hr
    47 bids

    I need dedicated professionals who will assist with various aspects of my online Shopify store. This role will incorporate: - Product Selection & Sourcing: You will be expected to conduct thorough product research and manage our inventory effectively. If you have experience in supplier negotiations, that would be an added advantage. - Website Design & User Experience: A professional and corporate design is preferred for the website. Your responsibilities will include enhancing the user experience and ensuring the site remains appealing to our target market. - Digital Marketing & Advertising: I am targeting teenagers for our advertising efforts. Therefore, you need to have a solid understanding of how to engage and attract this demographic. - SEO & Content Marketing: To bo...

    $13 / hr (Avg Bid)
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    120 bids

    We are seeking open-minded and willing participants for intimacy counselling and coaching sessions. The purpose of these sessions is to test and provide feedback on various adult-rated counselling techniques. Key Responsibilities: - Participate in individual or couple's counselling sessions focused on intimacy and relationship enhancement. - Engage with and provide honest feedback on different counselling techniques. - Maintain open communication with the counsellor to ensure the effectiveness of the methods used. - Ensure confidentiality and a respectful approach throughout the process. Qualifications: - Must be open-minded and comfortable discussing a wide range of intimate and sexual topics. - Strong communication skills and the ability to provide constructive feedback. - Willi...

    $19 / hr (Avg Bid)
    $19 / hr Avg Bid
    27 bids

    I'm looking for a seasoned sales and services expert to help my business to customers in expanding its market reach. Key Requirements: - Enhance Market Expansion Strategy: I need someone with solid experience in creating and refining strategies to help our business reach new audiences. - Boost Product Customer Satisfaction: You'll be tasked with finding ways to ensure our customer's satisfaction with our products, as this is key to our growth strategy. Business to customer Skills and Experience: - Proven track record in market expansion strategies, ideally in the radio industry. - Proficient in measures of customer satisfaction including interpreting online reviews, ratings, return or refund rates. - Ability to work with teams and adapt to changing market dynami...

    $11 (Avg Bid)
    $11 Avg Bid
    3 bids

    I'm in need of a personal assistant to help me with a variety of online tasks. The ideal candidate will have strong research and communication skills and be comfortable with both business and personal searches. Key Responsibilities: - Searching for information online as requested - Making phone calls on an occasional basis - Coordinating tasks using communication tools Your primary responsibilities will be to search for business and personal information on my behalf. This will involve conducting thorough online research and presenting the findings in an organized manner. Additionally, you will be required to make phone calls on an occasional basis. This might involve scheduling appointments, following up on inquiries, or other related tasks. Communication is key in this r...

    $29 / hr (Avg Bid)
    Local
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    57 bids

    I need a virtual assistant who can help me with a range of tasks, including administrative, research, and customer support tasks. The ideal candidate will work part-time and have great communication skills. Key Tasks: - Help with administrative tasks: This includes managing my calendar, setting up meetings, and handling basic bookkeeping. - Conducting Research: I need someone who can gather information for me on topics that I provide. - Assisting with Customer Support: You will need to handle customer inquiries and provide basic support. Communication is key for this role, so I need someone who is comfortable with various communication channels. I expect you to be responsive to emails, phone calls, and instant messages. Ideal Skills and Experience: - Proven experience as a virtual assis...

    $29 (Avg Bid)
    $29 Avg Bid
    81 bids

    I need a versatile virtual assistant to manage both calls and emails for my English-speaking customers. On average, I receive between 10-50 calls and emails per day. Key Responsibilities: - Answering incoming calls - Responding to emails in a timely manner - Handling customer inquiries and complaints effectively - Maintaining a high level of professionalism and customer service skills Skills and Experience: - Excellent verbal and written communication skills in English - Previous experience in customer service roles - Ability to multitask and work efficiently under pressure - Proficient in using customer service software - Strong problem-solving skills and a positive attitude Please let me know your availability and your approach to handling peak times.

    $156 (Avg Bid)
    $156 Avg Bid
    54 bids

    I'm looking for a Sales Intern who can help promote my service to hostels. The project will focus on service sales only, so expect to work closely with the target audience of hostels to close deals. Key Responsibilities: - Implementing a multi-faceted promotion strategy: I'm looking for someone who is well-versed in social media marketing, email marketing, and direct outreach. You will be using these methods to reach out to hostel owners and managers to promote my service. - Closing deals: You should be an excellent salesperson with exceptional communication and negotiation skills. The primary objective is to turn leads into sales, so the ability to close deals and meet sales targets is essential. Ideal Candidate: - Sales experience: Prior experience in a sales role is a must....

    $138 (Avg Bid)
    $138 Avg Bid
    4 bids

    I'm in need of a professional virtual assistant to support me with a variety of tasks. My preferred mode of communication is through email. Key Responsibilities: - Email Management: Assist in managing my inbox, filtering important emails, and drafting responses - Data Entry: Help with inputting data into spreadsheets or databases as needed - Appointment Scheduling: Support in organizing my calendar and scheduling meetings or appointments Ideal Candidate: - Experience as a virtual assistant - Excellent organizational and time-management skills - Proficient in email communication - Prior experience in data entry and appointment scheduling would be a plus

    $5 / hr (Avg Bid)
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    145 bids

    I'm in need of a seasoned Sales Manager with a proven track record in the security and facility management industry. You'll be mainly responsible for closing deals and building robust client relationships. Your tasks will include: -Generate & Converting leads into sales - Maintaining long-lasting relationships with clients Ideal Skills & Experience: - Experience: More than 3 years in the security and facility management industry - Key Skills: Strong knowledge of customer service practices is essential. Familiarity with CRM systems will also be a great plus. Your dedication to customer service and ability to close deals will pave the way for our company's continued growth and success. Looking forward to working with a results-orientated Sales Manager to join our ...

    $675 (Avg Bid)
    $675 Avg Bid
    2 bids

    I'm in need of a virtual assistant who can handle various tasks. The ideal candidate should have the following capabilities: - Advanced Romanian language proficiency for translation tasks - Making outbound calls - Managing emails, scheduling, and data entry - Assisting in the translation and completion of company and business registration forms - conducting research I prefer my virtual assistant to be a problem solver, detail oriented, and proactive. Experience in a similar role and excellent communication skills are a must.

    $5 / hr (Avg Bid)
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    61 bids

    As a busy professional, I am in need of a virtual assistant to assist me with email management. I specifically require help with responding to emails on my behalf, particularly on a daily basis. The ideal candidate for this project should have: - Excellent written communication skills - Strong organization skills - Previous experience in email management - Proven ability to maintain professionalism while representing a client Please note that as you will be acting as my virtual assistant, maintaining a high level of discretion and confidentiality is of utmost importance. This job would be ideal for someone who is dependable, responsive, and can demonstrate an understanding of professional email etiquette.

    $9 / hr (Avg Bid)
    $9 / hr Avg Bid
    114 bids

    Please submit a voice recording using to apply to this job, you must submit a voice recording telling about your experience & schedule (must speak Spanish & English) If you do not submit a recording, we will not contact you. The pay is $100 / week, starting.

    $5 / hr (Avg Bid)
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    26 bids

    Handling documents, meet with vendor, work hybrid, insurance&transport covered,,fast response

    $434 (Avg Bid)
    $434 Avg Bid
    59 bids

    I'm seeking a detail-oriented virtual assistant who can manage my email inbox efficiently and schedule my appointments promptly. The ideal candidate will also assist with data entry and social media management tasks. Key Responsibilities: - Email management: Organize my inbox, flag important emails, and respond to non-critical messages - Appointment scheduling: Use my calendar to book meetings, calls, and other engagements - Data entry: Inputting various information into spreadsheets or databases - Social media management: Assist in scheduling posts, engaging with followers, and monitoring metrics I need someone who is: - Proficient in using computers - Highly organized and proactive - Excellent at following instructions - Skilled in communication - Experienced in a similar role, ...

    $5 / hr (Avg Bid)
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    146 bids

    I need assistance in understanding and implementing the proper TCPA compliance for telemarketing with a focus on autodialer restrictions. This requires knowledge of the specific rules and regulations outlined in TCPA and the in-depth understanding and ability to apply these to our company's existing systems. Key Skills: - In-depth understanding of TCPA regulations - Experience in implementing telemarketing restrictions, particularly autodialer restrictions - Ability to provide practical solutions that ensure company-wide compliance Expertise in TCPA compliance and experience with telemarketing restrictions are integral. Any additional advice on recordkeeping or consent requirements would also be valuable. Looking forward to collaborations that will guide our business through the in...

    $9 - $15 / hr
    $9 - $15 / hr
    0 bids

    I'm looking for a dedicated and experienced virtual assistant from Malaysia. This role involves calendar management and data entry tasks, primarily updating databases and processing orders. Key responsibilities: - We need Malaysia based team manager who can find people to do tiktok live stream selling, include register an account and then do online selling, we need you to be able to seek people and bring them into a group to do this. As a manager, you need to prepare an action plan about how to do this in your country, and effective way to manage people. - We need assistant who can help us to increase Facebook group members for our good deals offers, which is much lower price compared with the market price product, that we want you to be able to get more people into this grou...

    $1125 (Avg Bid)
    Local
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    25 bids

    I'm seeking to bring a remote administrative assistant on board for more than 20 hours a week to help me with various tasks. The ideal candidate should be proficient in Microsoft Office Suite and CRM software. Key Responsibilities: - Email Management: You'll be responsible for sorting, responding to, and organizing my emails. - Calendar Management: You'll be in charge of arranging meetings, appointments, and keeping my schedule up to date. - Data Entry: You'll assist in inputting and managing data. - Phone Calls: You'll also be expected to handle incoming calls and messages professionally. The successful candidate will have excellent communication skills and be able to work independently. Experience with Microsoft Office Suite and CRM software is a must. Being...

    $11 / hr (Avg Bid)
    $11 / hr Avg Bid
    126 bids

    As a busy professional, I'm seeking a personal assistant to support my daily responsibilities. Hindi and English language are needed. Key Responsibilities: - Scheduling appointments: You'll be in charge of managing my appointments and ensuring they do not overlap. - Managing emails and correspondence: Your role will include managing my email inbox and responding to certain emails on my behalf. - Research and booking travel arrangements: You'll need to research the best travel options and accommodations for my trips and manage the booking process. This is a part-time job requiring less than 10 hours a week. A background in administrative tasks and excellent organizational skills are essential. Fluency in multiple languages and experience in customer service are a plus b...

    $93 (Avg Bid)
    $93 Avg Bid
    19 bids

    I am in immediate need of a highly skilled and reliable female virtual assistant (VA). The tasks will primarily involve appointment scheduling and conducting video calls. This is an urgent requirement and I need the project completed as soon as possible. Key Responsibilities: - Appointment Scheduling: You'll be responsible for coordinating my schedule and booking appointments on my behalf. - Video Calls: You'll be expected to conduct video calls with clients and partners on my behalf. Communication: - You should be comfortable communicating with contacts primarily through Skype. This is crucial in ensuring smooth scheduling and successful video calls. Ideal Candidate: - Previous experience as a VA, specifically in appointment scheduling and conducting video calls. - Excellent ...

    $11 / hr (Avg Bid)
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    68 bids

    I am seeking an IT expert who can provide me with a broad array of IT support services. It would be great if you have experience in: - Hardware Troubleshooting: I've been facing issues such as slow performance and connectivity problems with my desktop computers and laptops. Additionally, my printer is currently not functioning. - Software Installation and Configuration: I need help with the installation and configuration of several software programs across different operating systems. - Network Setup and Maintenance: I have been experiencing software crashes, printer not working, operating system errors, and compatibility issues with my network. If you have the skills and experience in handling such challenges, I would be pleased to work with you. You should have Office 365 fu...

    $180 (Avg Bid)
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    34 bids

    Position: Virtual Assistant for Outreach** Job Description: We are seeking a reliable and dedicated Virtual Assistant to support our events agency with daily outreach tasks and client building efforts. The ideal candidate will be proactive, detail-oriented, and able to communicate effectively. As our sales grow, your pay will grow accordingly. Responsibilities: - Send 75 personalized email outreach messages each day using pre-created templates. - Perform various tasks on LinkedIn to prospect and connect with potential clients. - Manage message sequences to engage with prospects and schedule consultation calls. - Maintain and build a database of email contacts and interaction details. - Check in with me daily to update on progress and ask for additional tasks. - Provide daily updates on t...

    $455 (Avg Bid)
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    92 bids

    Please read the entire description carefully. I'm looking for people who can follow instructions. I'm in need of a virtual assistant who's fluent in Mandarin to assist with managing my properties. Key Responsibilities: - Coordinating viewings: You'll be responsible for coordinating property viewings. This includes scheduling appointments and providing property details to interested parties. Ideal Skills: - Fluent in Mandarin and English: You need to be able to communicate fluently in both languages to effectively coordinate viewings and communicate with interested parties. - Property Management Experience: Experience in the property management sector would be beneficial but not essential. - Organized and detail-oriented: You'll need to be well-organized and d...

    $8 / hr (Avg Bid)
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    4 bids

    We are currently seeking a dedicated individual to join our team as a caller for our leads based in Singapore. You will be responsible for initiating the first contact with our leads, primarily to verify the information provided by them. Requirements: Fluent in English is essential. Appreciation for cryptocurrency knowledge. Previous experience in customer service or telemarketing roles preferred. Demonstrated ability to communicate clearly and effectively. Strong organizational skills and ability to manage multiple tasks simultaneously. Motivation and determination to achieve set targets. Responsibilities: Make outbound calls to leads based in Singapore to confirm the provided information. Establish and maintain a positive rapport with leads through pro...

    $135 (Avg Bid)
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    15 bids

    I'm on the lookout for a talented and trustworthy virtual assistant based in Lesotho to assist me for a month. It's crucial to note that I expect the assistant to be physically present in Lesotho; VPN usage is not allowed due to security reasons. Tasks: - Data Entry: You will be required to handle data entry tasks efficiently and accurately. - Social Media Management: I need assistance in managing my social media accounts, including content posting and engaging with my audience. - Account Management: You will handle various aspects of account management, which will require attention to detail and a proactive approach. Duration and Hours: - The project duration is one month. - I expect you to work less than 10 hours per week. Ideal Skills: - Proficient in data entry and manag...

    $5 / hr (Avg Bid)
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    15 bids

    I'm seeking a skilled, professional cold caller to assist with lead generation for my micro-finance business. Key Responsibilities: - Making outbound calls to enterprise-level companies - Generating qualified leads based on provided criteria Ideal Candidate: - Proven experience in cold calling and lead generation - Familiarity with the micro-finance industry - Excellent communication and negotiation skills - Ability to work effectively with minimal supervision - Persistence and resilience to handle rejections This project offers an exciting opportunity to contribute to the growth of my business. I'm looking for a dedicated professional who can deliver results and help expand our client base.

    $80 (Avg Bid)
    $80 Avg Bid
    4 bids

    I'm looking for a virtual assistant to work with me from home. Key Responsibilities: - Assisting me with various tasks and helping me manage my daily schedule. - Handling incoming and outgoing emails on my behalf. - Conducting research on specific topics as needed. - Managing my social media accounts, if required. - Providing me with regular updates on the tasks assigned. Ideal Candidate: - Proficient in communication, both written and verbal. - Strong organizational skills and attention to detail. - Familiarity with basic office software and tools. - Knowledge of social media platforms. - Ability to handle sensitive and confidential information. The number of hours per week is flexible, so please feel free to propose the amount of time you would be available to work.

    $17 / hr (Avg Bid)
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    71 bids

    I'm looking for a virtual assistant to work with me from home. Key Responsibilities: - Assisting me with various tasks and helping me manage my daily schedule. - Handling incoming and outgoing emails on my behalf. - Conducting research on specific topics as needed. - Managing my social media accounts, if required. - Providing me with regular updates on the tasks assigned. Ideal Candidate: - Proficient in communication, both written and verbal. - Strong organizational skills and attention to detail. - Familiarity with basic office software and tools. - Knowledge of social media platforms. - Ability to handle sensitive and confidential information. The number of hours per week is flexible, so please feel free to propose the amount of time you would be available to work.

    $18 / hr (Avg Bid)
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    63 bids

    I'm in need of an experienced professional or team to assist in a comprehensive pre-employment vetting process. This is for various positions within our company in Erbil, Iraq. Key Requirements: - Conduct detailed background checks for potential employees. - Verify personal and professional references. - Perform a thorough criminal background check. Ideal Skills: - Extensive experience in HR, security or related field. - Familiarity with the pre-employment vetting procedures in Iraq. - Strong investigative and research skills. Your assistance will be crucial in ensuring that our recruitment process is thorough and our company's interests are protected. Please provide a rough timeline for completion as well.

    $180 (Avg Bid)
    Local
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    I'm in need of a virtual assistant to handle my email management. Key Responsibilities: - Checking and managing my emails every hour. - Drafting and sending replies on my behalf. Ideal Skills: - Excellent email management and organization skills. - Proficient in drafting professional email responses. - Ability to work with a high degree of autonomy and reliability. Experience in virtual assistance or a similar role will be a plus.

    $10 / hr (Avg Bid)
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    I need a dedicated individual to help with setting up sales appointments over the phone. Requirements: - Experience in sales calling - Proficient in telephone communication - Excellent at collecting and recording information - Knowledge of the product/service offered Your primary responsibility is to contact Cold Calling leads and schedule appointments. You'll need to collect the lead's name, contact number, and the product/service they are interested in. The more appointments you set, the higher your bonus. Looking forward to hearing from you.

    $5 / hr (Avg Bid)
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    46 bids

    I am looking for a highly capable customer care representative who can cover all the bases - email, phone, and live chat support. - The primary language you should be fluent in is English. - Having a background in the technology and finance industries would be a great advantage. - You are expected to be prompt, polite, and comprehensive in your responses.

    $64 / hr (Avg Bid)
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    4 bids

    Tantangan ke depan adalah antisipasi kecenderungan sosial, politik, dan problema pemerintahan di masa depan. Ilmu pemerintahan yang dikembangkan Mazhab Timoho memiliki lima paradigma (perspektif), yakni 1. Government (pemerintah), 2. Governing (perbuatan pemerintah), 3. Governability (otoritas dan kapasitas pemerintah), 4. Governance (tata kelola pemerintah) dan 5. governmentality (kepemerintahan). Kelima konsep kunci ini juga diharapkan mampu menjawab berbagai problema yang terjadi di tengah masyarakat Indonesia sehingga Ilmu Pemerintahan dapat menjadi ilmu yang mampu memuliakan rakyat. _by Erari ronarai _

    $17 / hr (Avg Bid)
    $17 / hr Avg Bid
    7 bids

    Nous sommes un Call center francophone sis à Madagascar. Nous sommes prêts à collaborer avec des entreprises francophones pour gérer leurs projets. Veuillez visiter notre site internet

    $10 / hr (Avg Bid)
    $10 / hr Avg Bid
    3 bids

    Nous recherchons un chargé de clientèle pour notre service après-vente. Les missions principales sont : • Contact quotidien avec les centres SAV Europe • Répondre aux demandes des clients sur les différentes Marketplaces (Amazon, etc.) et sur le mail de contact selon le process établi. • Gestion des réclamations, des retours clients et des remboursements • Gestion entrées et sorties de stocks SAV • Gestion des demandes d’avoirs et de factures • Renseigner et conseiller le client final

    $9 / hr (Avg Bid)
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    20 bids

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