Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    3 jobs found, pricing in USD

    We have bought Jira Service Desk to start using it to support our customers. We have it already installed. We would like to have the advice and support someone with deep knowledge of Jira Service Desk to setup our workflows, customize fields, etc.

    $15 / hr (Avg Bid)
    $15 / hr Avg Bid
    1 bids

    Hi! I am looking for a full time and part time fresh college graduates to assist me in my daily activities including Scheduling, Emailing, chatting, making notes, gathering requirements etc. The candidate should be available for a minimum of 3 hours in a day. Computer with a good internet connection is a must. Pay will be good and we will hire immediately. Happy Bidding!

    $307 (Avg Bid)
    $307 Avg Bid
    61 bids

    Looking for on-site engineers to support our customer IT environment. From simple level 1 desktop to printers level to level 3 network and infrastructure level. If candidate is able to fulfill our requirement full time employment will be offered. Looking for Singaporean and Permanent Resident only.

    $1905 (Avg Bid)
    $1905 Avg Bid
    9 bids

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