CRM ( Customer Relationship Management ) System

Core Features: Customer Zone ============= Unique ticket generation SMS alerts ( Without using third party API or any internet gateway ) Email alerts ( all alerts are based on the personal settings of the customer ) Ticket Inbox ( Session oriented like Google Email ) Request tracking My products and customer's comments Payment details Call back request My requested calls ( displays call detail + comments of the support staff ) Appointments Message Box ( From inbox to deleted items ) Complaint Box Customer support chat Product/Service discussion Forum Staff Zone ============= Ticket management ( Lock issue, increase/decrease priority, close, re-open, hold issue, filter tickets, recommend to another staff ) Lock based system to prevent multiple staff handling the same issue/request List of active users and staff along with the number of locked items is displayed Search for a ticket and user Dedicated interface for a specific user to display all the inbox, calls, appointments, payments of that particular user An integrated notepad with the feature to view the notes at any instant with just one click (no page Post back) Staff schedule manager Directories Alert Panel Staff Message Box Admin Zone ============= Detailed customer and staff account management Admin Message Box Product/service catalogue to update the product details and information Display pending staff registrations Schedule Manager Complaint box to view the customer's complaints Staff evaluation to monitor the activities of the support team. Three different evaluation modes. Reporting ( current system status + day to day system reporting ) system log to monitor the login's and logout's of both the customer's and staff Ability for the admin to sign in as staff in invisible mode to monitor the staff activity and the system performance