ViCiDial Troubleshooting - No one in your session - READ DESCRIPTION CAREFULLY

Budget $10 - $50 USD
Bids 5
Average Bid $125
Status Closed

Freshly installed GoAutoDial CE 3.3 cluster (two server) experiencing some issues.

IMPORTANT - ***PLEASE READ CAREFULLY AND PROPOSE SOLUTION*** - Blank and template proposals will be immediately discarded so don't waste time.


[url removed, login to view] - Database and Web server

[url removed, login to view] - Asterisk server

Dialer has a dedicated IP address and acts as own router using Webmin (eth0 - used for local traffic only, eth1 - using dedicated IP from the ISP directly)


In AGC, any softphone disconnects after single connected call with a client (No one in your session...)

Additional info after some testing / troubleshooting:

* Tried rebooting dialers, checked [url removed, login to view], [url removed, login to view], ran update_server_up, verified database

* Confirmed that the second, unrelated dialer cluster runs fine on the same network with same settings

*Changed the rtptimeout value in sip conf from 60 to 6000. The softphone now does not disconnect after 60 seconds. When the value is 60, the phone disconnects even if there is no activity.

*HOWEVER, it does disconnect after I click hangup after talking with a customer in agc

*Completely disabled firewall and put the dialer wide open on the internet for all ports, no restrictions. Same issue.

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Bids on this Project

  • coolburnmx Profile Picture


    Monterrey,  Mexico

    Actualmente trabajo como Gerente en un callcenter, encargado de la seguridad y el buen funcionamiento de todos los sistemas, desde marcadores predictivos en vicidial-asterisk hasta la seguridad de los servidores publicados en internet como lo es nuestros servidores de correos.

  • mehedisiam Profile Picture


    Digital,  Bangladesh

    What can i do for you? I will setup any thing related with Linux installation, configuration & security related staffs. I like to deliver any job within 24 hours to 72 hours deadline. To be honest i was the first family member who join for work Global support virtualization Engineer VMware at School of Freelancing. Now i do daily none to five work for dealing thousands of clients all over the world for advanced technology support. I use | Upwork | Guru | Fiverr | PeoplePerHour and others reputed marketplace to serve my remote clients. Technology Stack: ============== - Ubuntu, CentOS, Debain, Fedora - Git, GitHub, GitLab - Ruby On Rails, Python, Markup Language - MariaDB, MongoDB, ORACLE - VMWare, VirtualBOX, Guacamole - Anything Goes With Linux Working Terms: Full Milestones Setup Before Job Award. Job Delivery: Every Day Availability: 24x 365 days

  • manojpareek01 Profile Picture


    Kolkata,  India

    We are working on VoIP and Vicidial / Asterisk based solution since last 8 years. We too have lot of expertise in areas such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions like Video Telephony, Voice Logger and Click2Call Web,etc. We need to discuss your requirement in detail to provide you better solution. For any further information on our work & company you can visit our website Also you can download company profile from below link:

  • therobust13 Profile Picture


    baramulla,  India

    IT professional, 4+ years experience in Networking & security, love to work on open source solutions in networking, security/firewall, VoIP, and system administration

  • rajendra781 Profile Picture



    Asterisk & Vicidial PRI configurations , astetisk failover pri failover ,inbound call configuration DID configuration ,SIP trunking ,PRI card configuration ,IVR, broadcasting ,surveys..dialplan context....ivr tree asterisk cluster servers....filter in vicidial lifo and fifo logic in vicidial campaign , scripting....ivr vicidial. SIP to SIP calling. IVR call forwarding. Remote agent call forwarding in vicidial. Gateway configuration for inbound calling ivr and call farwarding to the external number.