Customer Support

? Respond to customer inquiries via chat, email and telephone in an efficient and effective manner (within 24 hours) ? Evaluate, trouble-shoot and follow-up on customer issues ? Manage YouTube video comments ## Deliverables Qualifications: ? Excellent verbal and written communication skills in English, including proper spelling and grammar ? A professional, positive and enthusiastic attitude. Must have good Internet access with high speed connection. Excellent organizational skills and the ability to manage multiple priorities ? E-commerce experience, as well as Magento experience a plus Must be available during Eastern Standard Time between 9:00am and 5:00pm EST Understanding of Hypnosis / Self-Help would be a big plus! This job is on an AS-NEEDED basis. The ideal candidate will be available during business hours, but respond to inquiries and log time only when the need arises.