Job Summary
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Hello,
I have 30 open seats in a bilingual (Eng/Span) call center that I would like to place at your service. Please let me know of you would like to discuss the details.
Greetings of the day!
I would love to assist you with the project. I have been working as a travel support for Expedia,prior ti that I worked with Barclay's as a customer support agent. I completely understand the work you need . I can assure you the best quality work.
Would love to hear back and discuss more over chat.
Regards.
I'm Your 1st Bid - let it be my lucky number! :)
Hi, owner of an IT company!
Aukse from Lithuania, Europe is writing. I'd like to help with Your task :) Please, take a look at my profile – You’ll find information about my skills and experience.
Please, provide more specific information about Your project/requirements, what about Your timezone? After I'll know this info - we can slightly discuss the price.
If You have any Questions for me - feel free to ask:)
BR,
Aukse
Hello Prospective Employer,
I believe that I am a great candidate for your project because I have a US phone number and have worked in a call center environment for 7 years.
I have also worked for the CEO of a real estate company that operates out of Saddle brook, Nj for over 9 months as his virtual assistant.
I work well on my own initiative and I'm very organised.
Please feel free to message me here or on Skype at shanz19891 to further discuss your project and for samples of me speaking the English language.
All the best,
Shanice Grant.
Hello.
I am interesting in your project.
I have lots of computer practice experience.
I am good at C++, C#, Javascript, PHP, ASP.NET and etc.
And then I can develop Web, Mobile program and Game Program.
I can develop website or games.
My main skill is web and make game and data mining.
I am a member of IT company.
I have lots of IT friends.
I can do any project for you.
If you paid to me at least 5000$ per month then I can work only for you.
And i have some developer friends so i can do any task for you.
Please hire me.
Please discuss more detail with chatting.
Best regards.