• Provided computer help desk support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk resolutions, and maintained equipment inventory lists.
• Provided computer help desk support and technical training on hardware/software to end users.
• Provide technical support to customers on telephone, email and through tickets
• Analyse and troubleshoot software and hardware issues
• Help customers identify and resolve issues pertaining to dial up configuration, web hosting and domain registration
• Create help desk documentation with step by step instructions on problem resolving techniques
• Solved minor workstation-related issues
• Installed operating system, software, antiviruses and patches
• Maintained documentation of processes and tickets