I specialize in developing and maintaining long and profitable customer relationships. I enjoy providing data entry, phone, chat, and e-mail support. I am a friendly, business oriented, self-starter with professional level written and verbal fluency in the English language. I am currently obtaining fluency training in Spanish to advance my skills. I have worked as a Call Center Representative, as a Receptionist, and as a Hotel Guest Services Representative. I have performed duties such as data entry, company e-mailing, switchboard phone (greeting, operating, and transferring), making guest reservations, troubleshooting and resolving of customers concerns and complaints, as well as using company databases to update customer accounts.