Call Center Market Research

Completed Posted May 21, 2007 Paid on delivery
Completed Paid on delivery

The end deliverable of this project is market research regarding cost per call for call centers.

Ultimately, I am looking for the cost benchmarks for the industry. The following article is at the core of what I am looking for

[url removed, login to view]

Requirements

-The research will site data for reference

-The research will be in a structured form (Ideally a word document and a synthesized PowerPoint).

-The research will compare call center cost per call

-The research will translate cost per call into a per second rate and compare across 30, 60,90 and 120 seconds

-The research will provide cost per call for different industries and compare and contrast

-The research will compare at a high level what the cost of different modalities are (Phone, web self service, IVR, other)

-The research will focus on the QSR and retail industries (where data can be derived)

Research

Project ID: #146902

About the project

4 proposals Remote project Active May 23, 2007

Awarded to:

NadiaTariq

HI,Please see pm for details.

$100 USD in 10 days
(3 Reviews)
3.3

4 freelancers are bidding on average $98 for this job

Gudoc

Please check my reviews to see that I'm the person you can make the business with. Let's start right now. Thanks!

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rajnirp

How can your business 'do more with less' in a constantly changing Technological environment? The good news is that you don't need to be a big company to keep yourself updated with these advancements -- if you have the More

$100 USD in 5 days
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