Complex helpdesk with video chat

I want a helpdesk, the helpdesk are complex and maybe i have to spilt the job on multiple coders, are you one of them? I prefer ASP but can also accept other propositions Live chat with the operator: A direct chat between the operator and the visitor that are one the website. The operators can chat with multiple customers at the same time When receiveing a new chat request or a new message, a small popup must raises from the system tray to notify me, along with a sound Chat with text, txt and video or video and sound Predefined answers See what the surfer is typing before they send it and "User is typing" notification Show incoming chats and show chat queue Attach notes to transcript that only I can view Real-time traffic monitor, tracking pages viewed by customers Print transcript Email transcript? Operator support icon and Changing support icons - Online/Offline ‘Leave a message’ form: In case there are no operators online the customer can leave a message using a form. Chat history Video history File sharing/sending Sending links on Co-browsing and push urls to open a new browser at the customer. Remote desktop Operator’s activity statistics The complete customer’s information has to contain i.e. last visit’s duration, number of chats, viewed pages, operation System and geographical location