SaaS Onboarding and Help Content

[login to view URL] is a SaaS automation platform targeted at SME’s. It provides a no-code environment to build automated workflows based around simple databases using a GUI. It is designed to help SME’s automate routine work to increase their productivity.

We are looking for a contractor or small agency to help our customer understand how to use Autto and what they might use it for.

* To build out New User onboarding tours - using AppCues, Toonimo or similar

* Write help content with screenshots to illustrate functionality and build out a Zendesk

* Create ‘How to’ screen capture videos to demonstrate how to use functionality

* To build example automations


The product is extensive and ever-growing and help content has lagged behind. We anticipate a period of 2-3 months of quite intensive work. Perhaps 20-30 hours a week, though we have flexibility about the exact number of hours. Followed by a lower level of maintenance of content.

Skills and Experience

* Must have English as first language

* Experience writing help content in excellent English that is easy for speaker to follow and grammatically correct

* Experience making screen capture help videos

* Preferably some experience of product on-boarding tours

* Probably based offshore

* Level of technical skills

* At the level of an advanced MS excel user - understand Excel's Lookup function for example

* Understands the principles of Databases for example

* Digital native

We will give a shortlist of potential providers a trial piece of work.

Skills: Copywriting, Explainer Videos, Excel

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About the Employer:
( 1 review ) London, United Kingdom

Project ID: #22223195

8 freelancers are bidding on average £11/hour for this job


Greetings! I am highly professional in managing SaaS content writing projects. I stand in the top 5% of the freelancers. I am very interested to assist you in this project with perfection. Please don’t hesitate to con More

£13 GBP / hour
(179 Reviews)

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(4 Reviews)

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£10 GBP / hour
(69 Reviews)

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(5 Reviews)

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£10 GBP / hour
(2 Reviews)

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£10 GBP / hour
(2 Reviews)

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£10 GBP / hour
(1 Review)

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£11 GBP / hour
(0 Reviews)