I am respected Czech/Slovak Customer Service Manager with 5+ years’ experience, including 2 in management, accustomed to working in fast-paced environments with the ability to think and act quickly.
Key skills include:
● Ability to Handle Difficult Clients
● Excellent Interpersonal and writing Skills
● Experience in Supervisory Roles
● Team Building & Leadership
● Internal & External Communications
● Able to Set Up Business Centers
PROFESSIONAL EXPERIENCE
HS Plos, d.o.o., Slovenia
CZECH CUSTOMER SERVICE MANAGER
Created whole customer service infrastructure - livechat, e-mail ticketing, inbound/outbound calls, WhatsApp and Facebook messenger. Designed and provided training to all staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol.
Notable accomplishments:
● Managed dozens of staff at these business centers across the Czech Republic.
● Helped double the client base for online shop.
I am waiting for your feedback,
Ales