ZOHO - HANDLING AFTERSALE/COMPLAINT

$250-750 USD

Closed

Posted

about 1 year ago

$250-750 USD

Paid on delivery

PLease do not send automated bids or irrelevant bids, will report to freelancer and leave bad reviews. Bid only if you are able to do the project with an estimated price. Project 1 : Aftersale Project Platform: Zoho Communication channel: WhatsApp Business API Integration tool: Zapier if required User Interface: Zoho Creator or zoho desk or to advice Here's how the system will work: The customer will send a message on WhatsApp with their complaint. Zapier will receive the message and trigger an automation in Zoho Creator. The automation will use Zoho CRM Plus to create a new ticket for the complaint. The customer will receive an automated reply asking for their invoice number, customer name and details, and nature of complaints. They will also be asked to upload pictures of the damaged product. Once the customer has provided the required information, the ticket will be updated with the information provided by the customer. The staff will receive a notification of the new ticket, and they will be able to view the complaint and respond using pre-designed templates according to the nature of the complaint. If the complaint requires repair, the staff will be able to send an invoice for repair cost, including labour and transport. The staff will also be able to schedule and coordinate with the customer the date and time of the repairs taking place. Once the repair is done, the technician will upload pictures of the repaired item and make the customer sign an online form that repairs have been done successfully. The ticket will be closed once the repair is completed and signed off by the customer. Project 2 - Delivery Slot The customer will send a message on WhatsApp requesting delivery. Zapier will receive the message and trigger an automation in Zoho The automation will use Zoho CRM Plus to create a new delivery order. The delivery department will set the number of delivery slots per day and their weekly schedule The customer will receive an automated reply with the available delivery slots. The customer will select a delivery slot from the available options. The selected delivery slot will be updated in the delivery order. The delivery department will receive a notification of the new delivery order with the selected delivery slot. The delivery department will dispatch the order based on the selected delivery slot. The customer will receive a notification confirming the delivery slot and estimated delivery time. Once the delivery is completed the customer get an sms or whatsapp to leave a review on our page. Thank you

CRM

Zoho

Software Architecture

Zoho Creator

Zoho CRM

Project ID: 36211499

About the project

23 proposals

Remote project

Active 1 yr ago

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23 freelancers are bidding on average $616 USD for this job

@AITSoft

Hi, I have read the details I believe I can do this job. While I believe I have some queries which need to be clarified. For that I would request you to start the chat so we could clarify those I have good experience with Zoho CRM, CRM, Zoho Creator, Zoho and Software Architecture. We can discuss the timeline and budget after that. You can see all my skills, experience, customer reviews and relevant jobs from my profile. My portfolio: https://www.freelancer.com/u/AITSoft Shamshad

$750 USD in 18 days

5.0

(42 reviews)

6.5

@Rekhathakur

Hi, Hope you are doing great.!!! I have read your job description and I am glad to tell you that I have great experience with Zoho and I can definitely help you in development, integration and will support you for long period relationship as per your requirements and can start right now once you hire me. Please share your complete requirements with me so that I can analyze it and can suggest you how much time it will take. Here is my skills with Zoho: >> I have good working experience in Zoho CRM / Creator /Zoho Product Development >>Very good experience with ZOHO CRM platforms in configuration, customization, administration, and reporting. >> Experience in creating and testing application development using Zoho Creator (HTML, Java, and Deluge) and Zoho products (Zoho Desk,Zoho Book,Zoho projects, Zoho Analystics) >>Experienced in development using Zoho Creator and workflow. >>Working knowledge on Zoho CRM, Zoho Desk, Zoho Creator, Zoho App, Zoho mail and other Zoho Products, Integration, REST, SOAP APIs >>Solid Experience In Zoho Creator tool,Create custom Zoho apps to automate processes >>Good understanding of front-end technologies, such as HTML5, CSS3, jQuery and Javascript. >> Excellent English verbal and written communication. It would be great if we can discuss further regarding job so that we can take the next step. Rest I assure you about the quality work and delivery of the project on time. Response Awaiting! Regards

$545 USD in 10 days

5.0

(11 reviews)

6.3

@EvenLogics

YES, WE CAN DO IT! As per my understanding, you require an automated system developed using Zoho and WhatsApp business API, where users can make complaints and delivery requests and agents can handle the requests using the automated tasks and templates.. We are a team of 45+ professionals that have great experience working with Zoho and WhatsApp API. We have all the knowledge and experience of Zoho CRM, Zoho creator, Zoho desk, Zoho one, Zoho recruit, Zoho projects, Zoho shifts, etc. We will develop your system that will automatically create a ticket upon the message receiving from clients on WhatsApp business and even send automated messages with Zoho and WhatsApp business API integration as per your requirements. You can interview us and we will be happy to show and explain our experience with similar projects in our 15+ years of development experience. Looking forward to hearing from you, Fahad Khawaja

$650 USD in 12 days

3.9

(13 reviews)

6.9

@yaminisurender

Thank you for giving us this opportunity to execute in an efficient manner. My name is Yamini, and I am an Indian-based Zoho Certified Consultant. I love Zoho, and I have ten plus years of extensive experience with all Zoho products. Integration : REST API Zoho CRM with Zoho Creator, Zoho Books, Zoho Invoices, Zoho Reports, Zoho Survey, Zoho Sites. Mailchimp Quickbooks Whatcetra PayPal, Stripe, and Converge payment gateways. SMS: RingCentral, Twillio, SMS Magic integrations. Setup of Zoho Mail with Gmail, MS Office 365 Automation: Workflow rules, Auto responders, Email Templates Creation. Tasks for follow-up, alerts, and custom functions Automatic Rules, Reminder Setup, Notification via Email and SMS. Dashboard Creation, Scheduled Reports with multiple formats. Webhooks calls. While I am certain that others will underbid me on this project, I can assure you that I will do several things to prove myself. I work extremely fast. I have a great knowledge of all Zoho products and Deluge scripting behind all business logic. I can ensure great quality communication. I will complete the work as soon as possible and will provide my best efforts. I will complete the work on time and with complete satisfaction. Support: Assure that I will deliver high-quality work in a timely manner, and that I will provide support for any bugs or fixes. This states that I will be more attentive during the project and during post production support. Yamini Zoho Certified Consultant

$650 USD in 10 days

4.8

(47 reviews)

5.8

@sikandarasif

Dear Client, Your UK Graduated Zoho Expert is HERE! I understand that you are looking for a Zoho expert to create two projects for your business. I have experience in using Zoho Creator, Zoho CRM Plus, and Zapier. I can create the two projects you have described, and ensure that they are integrated with WhatsApp Business API. For Project 1, I can set up the system to receive customer complaints through WhatsApp and create tickets in Zoho CRM Plus. I can also create a form for the customer to provide information about the complaint, including uploading pictures. I will ensure that staff members are notified of new tickets and can respond using pre-designed templates. For Project 2, I can create a system for customers to request delivery slots through WhatsApp. I will ensure that the system is integrated with Zoho CRM Plus and that the delivery department is notified of new orders. I will also set up a notification system for customers to receive updates on their delivery status. Please let me know if you have any questions or if you would like to move forward with this proposal. Thank you, and have a great day.

$700 USD in 7 days

5.0

(17 reviews)

4.9

@dheerajjshetty19

Hi, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Zoho Please come over chat and discuss your requirement in a detailed way. Regards

$460 USD in 2 days

5.0

(4 reviews)

4.0

@robartint

Hello I am a professional python developer. My main specializations are automation, web scrapers and bots development. I have already developed over 200 scrapers. From the simplest (for example, a competitor's price collector) to complex parsers (with authorization, bypassing captcha, rotating ips and others) which can collect millions of products from amazon. I have done web scrapers for: - Amazon - Instagram - Facebook - Google - Twitter - LinkedIn - Pinterest - Walmart - And many others For scraping I use: - Python - Requests - BeautifulSoup - Selenium - Scrapy - Pyautogui - Undetected Chromedriver - Rotating ips I can bypass: - CloudFlare - IP blocking - Captcha - Authorization required - Other limitations Django / PostgreSQL For big scraping projects I usually use Django with PostgreSQL. This allows us to store information in a database for further processing and use. I also set up an administration area which allows us to check the data and set up scraper configs. If you need a professional solution in this area - I am ready to cooperate. I am ready to make a sample script before we start Regards, Oleg

$250 USD in 7 days

4.9

(6 reviews)

3.7

@MagCloud

Hi there, I have gone through your project it matches my skills. with over 5+ years of experience as a seasoned Zoho Expert, I have expertise with Zoho Creator, Zoho Zoho Desk, and Zoho CRM Plus, and knowledge of all types of Integrations using Zapier and direct. Kindly connect with me so i will start working on this immediately. I have performed various tasks including Custom Modules, Custom Fields, Roles, Profiles, Page Layouts, Blueprint, Workflows Validation Rules, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Custom analytics Designed custom Formula Fields, Validation Rules, Field Dependencies, Workflows, Approval Processes, Page layouts, and layout rules I have good exposure to different areas of Zoho like Integration, automation, customization, and configuration, and able to perform all Admin activities in Zoho I assure you about Quality work with on-time delivery, Updates on time, and Instant support anytime. Please let me know if you have any questions at all and I’d be happy to answer them for you :) Looking forward to hearing from you soon. Best Regards, Mohit

$499 USD in 12 days

5.0

(7 reviews)

3.3

@amangupta4471

Hello there, I hope you’re having a great and productive day. Let's cut to the chase. I just saw your project requirement and based on my initial understanding, I propose the following scope of work: Integration of WhatsApp Business account, Zapier using Zoho Creator/Zoho Desk. 1. First message to customer will be an automated message on WhatsApp with 2 options: “Complaint” and “delivery slot”. 2. The response will create either a ‘Complaint Ticket’ or ‘Delivery Order’ in Zoho CRM plus. 3. The ticket response will be notified to respective teams/department and active ones can take it. They will act directly through CRM and can chat with customer. In case of project 1, To enable actions, will integrate these: - Invoice generation, - Signed-off form (let technician to upload the picture when repair is done with customer sign). - And, customer review form (for both projects) In case of project 2: for the required actions to take, will integrate these: (not able to send full details due to word limit, let’s discuss it over chat) *Question: Do you want two separate applications for each project or a common application for both? About Me: I’m a certified Zoho developer, proficient and with 5+ years of proven experience in the technologies: Zoho One, Zoho CRM, Zoho Creator, Zoho Books, Zoho Mail, and other zoho applications. I would appreciate your positive response and discuss the project further. Thanks & Regards, Aman Gupta.

$400 USD in 10 days

5.0

(1 review)

3.4

@amritadalal188

Hello, I have read your project details. I am an experienced Web developer having experience of over 9 years. I can easily build sites of the following niche 1) Static 2) Dynamic 3) Ecommerce website 4) Education Website 5) open cart Website 6) Os Commerce website 7) Shopify Website These are just to name some. Please get in touch with me so that we can discuss more in detail.

$730 USD in 10 days

0.0

(0 reviews)

0.0

@alzyoudy

Hi! Just read your posting. It sounds like you need a marketing expert to help you in your project (ZOHO - HANDLING AFTERSALE/COMPLAINT ) … from PR and marketing strategy to getting brand awareness, leads outreach, closing on clients, and hopefully driving conversion - I've got your back. I have a background in digital marketing and PR and have been doing this for the past couple of years, including for some other eCommerce and SaaS businesses. I can work with you to develop a great strategy to build and skyrocket your business on every digital front. No one knows this industry as much as I do as I've been working with CEOs and product owners for years so I know what the end goal looks like. If any of the above sounds interesting, let me know when you’d be available to talk and I'll prepare a few things that'll set your project up for greatness. P.S THIS IS A NO-FLUFF BID WHICH MEANS I CAN GUARANTEE EVERY WORD THAT I WROTE. Have a nice day.

$750 USD in 7 days

0.0

(0 reviews)

0.0

@versatileint

Dear Client, Thank you for reaching out to us with your project requirements. We have thoroughly reviewed your project details and are confident that we can deliver the solutions that you require. We have experience working with Zoho, Zapier, and WhatsApp Business API, and can create the required integrations and automations to streamline your after-sale project and delivery slot management. For the aftersale project, we propose using Zoho Desk as the user interface to manage tickets, and can create custom automation flows to handle the customer complaints, ticket creation, and repair coordination. We can also integrate Zapier if required. For the delivery slot project, we can use Zoho CRM Plus to manage delivery orders, and create a custom automation flow to handle delivery slot selection and scheduling. We can also add an SMS or WhatsApp notification to request a review after delivery completion. We estimate the cost of the project based on the time and resources required. We always provide a fixed cost for our projects and do not send automated or irrelevant bids. If you have any further questions or would like to discuss the project in more detail, please do not hesitate to contact us. Thank you for considering our services. Best regards, Aditya Chauhan Versatile International INDIA || KUWAIT

$700 USD in 7 days

0.0

(0 reviews)

0.0

@harold080792

Dear Hiring Manager, I am excited to apply for the position of Zoho CRM specialist to handle after-sale complaints for your company. With over 5 years of experience in customer service, I believe I have the skills and expertise required to excel in this role and ensure your customers receive the highest level of support possible. I understand that handling after-sale complaints can be a delicate task that requires patience, attention to detail, and a strong customer-focused approach. In my previous roles, I have consistently demonstrated these qualities, resolving customer issues quickly and effectively, and always striving to exceed expectations. Additionally, I have extensive experience working with Zoho CRM, a platform that I believe is crucial for handling after-sale complaints effectively. I am confident that my knowledge of this software will enable me to streamline your customer service processes, ensuring that complaints are resolved efficiently and to the customer's satisfaction. I am excited about the opportunity to bring my skills and experience to your team and to help your company deliver outstanding customer service. Thank you for considering my application. I look forward to discussing my qualifications further with you. Sincerely, Harold

$250 USD in 7 days

0.0

(0 reviews)

0.0

@syednomanali602

Hello Mate, I would love to work on your project. Please provide more details so I can give you an accurate proposal. I am confident that I can deliver high-quality work within the given timeline. Looking forward to hearing from you soon. Best Regards, Syed U.

$300 USD in 2 days

0.0

(0 reviews)

0.0

@ihorshk

Hi. Thank you for job posting. First, I wish you keep your health from the threat of COVID 19. Your job post caught my eye and I have confidence with my skills. Looking forward to your reply. I can satisfy your task with perfect result. Thanks

$500 USD in 7 days