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Customer Service

$25-50 USD / hour

Closed
Posted about 7 years ago

$25-50 USD / hour

Job brief We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively High school degree
Project ID: 13346381

About the project

41 proposals
Remote project
Active 7 yrs ago

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41 freelancers are bidding on average $38 USD/hour for this job
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I am very much interested with your ad.
$33 USD in 25 days
5.0 (1 review)
2.0
2.0
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I have gone through your post and believe that I will be the best fit for this position. I have been working in customer service for over ten years and have worked with different companies to handle their phone, chat, email support and orders management. I have worked with an online Canadian floral company for 6 years and have handled their customer service and help desk. I was working with the responsibilities given below: Phone, chat, email support order taking and answering inquiries handling complaints and issues, refunds, unhappy customers accounting assistance, charging credit cards, sending invoices, follow ups, creating statements, processing refunds, financial analysis helping with orders management and order processing coordinating with delivery companies and shipping agencies coordinating with vendors and local florists helping with business development and bringing in more corporate customers working on strategies to retain customers and win back the unhappy customers training new agents and supervising them Helping the agents with any issues and complaints they can not handle monitoring the performance of agents and helping to improve customer service quality Please get back to me so we should be discussing the details and see how should we proceed. Best Kyle
$27 USD in 40 days
5.0 (1 review)
1.1
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Hello! Please consider my bid for this project and for more contact me via message here,for more check my profile for reviews and here is my short Summary.. Well I am an Experienced Lancer,Check My Portfolio, doing work from a long time for other websites like odesk and elance along with other online markets. Professionalism , Truthfulness,hard work and dedication for your project will be my plus for you. Rates and conditions are adjustable....For More Info or Details or even Getting know my potential Private Messages are more than Welcome.... Thank you
$27 USD in 40 days
0.0 (0 reviews)
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Dear Sir/ Madam, I have noticed the Customer Service job advert and I would like to apply for this position. I have experience working as a virtual assistant doing phone and chat customer service, handling written and phone communication as well as different specific tasks such as: data analysis, data entry, phone & web research, follow-up emails, invoicing, accounting, phone recruiting, order processing, organizing records, scheduling meetings, preparing reports and correspondence, Excel files, etc. I have previously worked as a customer service representative for a company, USA based. I was in charge of recruiting my own team and coordinating it. My previous customer service activity included different tasks such as: prospecting the market, increasing the leads number, keeping records of customer interactions, registering leads information into different CRM software (Zoho, Pipedrive, ProperWoks CRM, etc), process customer accounts and file documents, contacting and converting leads from different countries into customers, etc. I am willing to start as soon as possible and I would be very glad to have the chance to cooperate with you and to provide you all my support for all the ongoing projects. Thank you very much for your time, I will be waiting for your answer and I would like to add that I am willing to start as soon as possible. Kind regards, Lina
$25 USD in 40 days
0.0 (0 reviews)
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Greetings and Good Morning, Hope you are fine today. Regarding your queries & requirements, i can say that i fit for the job and believe i can work on it with you on a long term as i wont be disappointing you and most importantly the customers. I come with more than 5 years of customer sales and services experience. Knowing the product well is my key to correspondence to customer effectively. You will see and decide it yourself. Let me know if you have any questions. Regards, Yousaf
$25 USD in 20 days
0.0 (0 reviews)
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Hello Sir, I am a Freelancer and Entrepreneur from Bangladesh. I enhanced my skills on Data Entry for past few years. I am a professional. Recently I have completed a course of "Customer Support and Service". I am very passionate about my work. Maintain high accuracy and optimal quality. Give my full effort to meet deadlines. I have been working in this sector since 2012. It has been almost 5 years and experienced a lot. I have learned through my works by this years and sharpen my skills. I sustain strong relations with stakeholders. Always willing to serve what they want. I am looking for challenging projects and opportunities to help businesses to expand. If you value elegant, excellent and quality works, delivered quickly, then you would love working with me. Thank You.
$25 USD in 40 days
0.0 (0 reviews)
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Hi ! This is Jon, (Customer Service Specialist, Data Entry, Microsoft Expertise) >> Have an Excellent English Communication Skills that can communicate very carefully and precisely. >> Expert on any Microsoft Office Package >> Can type up to 50 Words per minute. >> Excellent Internet Web Navigator >> Can provide the Best Customer Service Representative - Reason for Choosing Me I'm a Hardworking Guy can work under pressure, I can do multi-tasking as well and can tackle one problem at a time, and most lastly I'm a good listener, Give me a work I take you're actions and I have a desire to be successful.
$38 USD in 40 days
0.0 (0 reviews)
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I graduated high school, I know fluent Spanish and English. I have 4 years experience with customer service.
$25 USD in 1 day
0.0 (0 reviews)
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Adona Consulting is a leading multi-process IT outsourcing company based in Mumbai, India. Fortified with a highly educated, well-trained, fully skilled and reliable team, we deliver a full range of business process outsourcing services and solutions, including data entry & management, BPO, IT, Web Developer, Digital Marketing, SEO LINK BUILDING, DATA PROCESSING and Products data entry. We have packages suitable for all your needs at any budget. We offer a range of services for dedicated handling of this highly specialized aspect of modern businesses, BPO, IT, Web Developer, Digital Marketing. Why choose Adona Consulting ? There are many companies that can provide accurate data quickly and at a reasonable price. What distinguishes Adona Consulting is our responsiveness, flexibility, and ability to create a new process to solve a client’s problem.
$33 USD in 50 days
0.0 (0 reviews)
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My name is Michael. I'm a result driven individual whom is always dedicated to achieving goals. I have worked as a customer service and support with different companies in the service field and I also have a pretty vast knowledge and experience in office administration and marketing. I am well robust in the knowledge of email handling. Lastly I master the English language and can speak and write to high satisfaction.
$38 USD in 10 days
0.0 (0 reviews)
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I would shortly summarize myself as: Creative, all-round and living for calling.  I have experience in face-to-face sales, telesales (cold and warm calling), in B2C and B2B, transactional and contractual. I also worked in B2B costumer service at Vodafone. I am used working in a target driven environment, combined with bonus structures and KPI's. I enjoy being in contact with (a lot of) people to generate the wished results.
$33 USD in 40 days
0.0 (0 reviews)
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A proposal has not yet been provided
$30 USD in 20 days
0.0 (0 reviews)
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I have extensive work history in customer service. I am professional when it comes to handling clients.
$41 USD in 40 days
0.0 (0 reviews)
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A proposal has not yet been provided
$25 USD in 10 days
0.0 (0 reviews)
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A proposal has not yet been provided
$27 USD in 6 days
0.0 (0 reviews)
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I have over 20 years experience in customer service, handling delicate situations and recovering the client.
$247 USD in 40 days
0.0 (0 reviews)
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I am best for this project since I already have an experience as a Customer Support/Technical Support. I've learned how to handle some irate, defensive, offensive customers. I have the ability to to addressed every customers concern and I go extra miles. I put customer first.
$41 USD in 20 days
0.0 (0 reviews)
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Bonjour, After reading your offer this looks like a perfect fit for my skill sets. I have a large experience in customer support and handling daily task for different clients and businesses. My name is Varline, I love helping other, and make them smile and i am an hard working woman. I can assure you several things in addition that I am a professional designer: - I have a great sense for corporate design. - I can guarantee quality in communications and understanding in english and french. - I work extremely fast and with high quality. - I have knowledge using Microsoft office, word, excel, power point, access and office 360, I also have knowledge using google apps as it was required from my previous Job. With extensive experience supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. If you feel there is a mutual interest, I would welcome the opportunity to talk with you to learn more about your company, the requirements of the position, and how my qualifications would be a good fit. Thank you in advance for your time and consideration. I look forward to the opportunity to work with you. Merci beaucoup Varline
$27 USD in 40 days
0.0 (0 reviews)
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I am Alix from Miami, Florida. I am a computer tech and very good with Excel and all other Microsoft Office Software. I am also good at data entry(58 Words per minutes) translation, transcription and proofreading. I have a lot of skills, reliable, fast and good at what I'm doing. Can work under pressure and willing to go extra mile to achieve what needs to be achieved. I am available and ready to start as soon as possible. God bless
$30 USD in 40 days
0.0 (0 reviews)
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I had been a customer service representative for 9years and I must say that being a customer service representative is what I do best. Dealing with customers inquiries makes me ore motivated to help them everyday and make sure that I give them the best customer service ever.
$25 USD in 40 days
0.0 (0 reviews)
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Member since Mar 9, 2017

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