eCommerce Customer Service Associate - US Based Work

Closed Posted 3 years ago Paid on delivery
Closed

We are seeking a Customer Service Associate experienced with Shopify to provide quality support for a busy e-commerce company. We are seeking someone to respond to our customer support tickets, respond to emails, answer incoming phone calls, and enter orders as they come in.

*Interested candidates only apply if you have the flexibility to work weekends*

---Working Hours---

> 12 midnight (+8GMT) - 9am(+8GMT) - Or 9am - 6pm (GMT-7, LA Timezone)

> Weds - Sunday Shift

We are open if you are interested to commit 6 days a week as well.

*Only apply if you are able to commit to these working hours (+/- 1 or 2 hours starting & ending time)as well as changing 1-2 days in your shift. (Eg. Sun - Thurs instead of Mon - Fri)

What you'll do:

-Act as the voice for the company by delivering excellent customer service

-Answer phone calls (Using Aircall)

-Ensure every single customer query or problem is solved.

-Respond to customer support tickets and emails (Front and Chatra)

-Follow up with service cases.

You'll succeed if you have:

-A friendly positive attitude and cheerful phone demeanor

-Have natural empathy, this is extremely important. We care about our customers and expect you to do the same.

-Patience

-Enjoy providing solutions and contain an eagerness to deliver

-Can multi-task effectively

-Shopify, Front, Chatra, Salesforce, and Aircall experience (If you do not have experience in these apps, no problem. We can train you, as long as you learn fast)

- Super Responsive

- Attention to details and not just responding like robots

- Careful of your words with every customer

- Able to withstand pressure from any directions.

- Must have flexibility to work early hours or late evenings, or can adjust to most demanding hours.

- Please show a form of responsibility and dedication to our customers.

- Must respond fast to service our customers, we do not want the customer to be waiting

- Must learn how to assist/troubleshoot for the customer on your own (We will guide you)

- Must learn how to under-promise/over-deliver

- Must be accountable to yourself and our team. If you are looking for a job where you can just stay online and walk away from your desk, this is not a job for you.

Our team is made of very reasonable people and good employers. We are looking to hire for the long run. However, we are not time-wasters, we need our new team members to learn fast and fit into our collaborative environment.

Only apply if:

- Customer support background is a must.

- Independence and common sense should be basic.

- You can commit to the working hours

- Looking for a long term job

- English speaking (Preferably without a strong accent, as you might be handling calls)

- Must have the willingness to learn

- Positive learning attitude

- Must have patience (Our customers are not easy to handle)

Thanks for your interest!

Customer Service Customer Support

Project ID: #26822976

About the project

32 proposals Remote project Active 3 years ago

32 freelancers are bidding on average $7/hour for this job

temidara24

Experienced Customer Support and Entry Specialist with a demonstrated history of working in the computer software industry (SaaS). I have worked with several CRM systems (Pipedrive, Tieit and so on) and generated prosp More

$7 SGD / hour
(2 Reviews)
3.0
rohitgurjar10726

Hello Sir, Provide support and maintenance services for a computer network with 60+ end users. Responded immediately to emergency situations with sensitivity to deadlines and company needs. Investigate, test, and imple More

$15 SGD / hour
(1 Review)
1.0
av7670

hello I'm interested in doing this Project . I wil complt the project in given time and I'm having experience in customer service.

$9 SGD / hour
(0 Reviews)
0.0
Elewa701

Dear Hiring manager I'm interested in the job you posted I have experience more than 6 years as a customer service agent used to deal with all the customers all over the world also as a s More

$6 SGD / hour
(0 Reviews)
0.0
vishal86tanna

I have to 13 years of experience in customer service.I have worked with Us healthcare and customer service for food delivery in india as an quality analyst and customer support executive. Relevant Skills and Experienc More

$7 SGD / hour
(0 Reviews)
0.0
juliafernandez00

I've worked as a customer service executive for 3 years and thus have first hand experience dealing with escalations and irate customers. I believe this project fit me well and would like to prove it if given a chance.

$7 SGD / hour
(0 Reviews)
0.0
sanuarijit

I have 2years experience as a customer service representative and present good communication skills. Relevant Skills and Experience Customer service, customer handling, problem solving

$7 SGD / hour
(0 Reviews)
0.0
ronaldmabrox

Hi! My name is Ronald from Mabrox Outsourcing Services, a BPO company located in the Philippines. We specialize in providing services to companies like yours who want to augment their existing teams with capable and re More

$8 SGD / hour
(0 Reviews)
0.0
Iteoluwaabiola01

I am a native English speaker and i would love to be a part of this project. Hello, My name is Iteoluwa, I would love to work with you and i am very much available for this project, I believe I am the perfect candida More

$6 SGD / hour
(0 Reviews)
0.0
traceisme

Good day!   I'm Thierry, I graduated in sciences, major mathematics. My native language is French, I'm fluent in English and I speak conversational Spanish. I really like your project and I would love to work with you More

$9 SGD / hour
(0 Reviews)
0.0
TumiTML

I have worked with one of the largest companies in America Called Innovation-Group and we worked closely with Liberty Mutual. I have an insurance and customer care experience that spans over ten years. I have also man More

$7 SGD / hour
(0 Reviews)
0.0
chellebebit25

I have over 5 years experience in the BPO industry, 2 years as a customer service representative and over 3 years as a team leader. Handled 8 customer service representatives while doing administrative and customer ser More

$10 SGD / hour
(0 Reviews)
0.0
deepakrahul15

Hi Team, I have started my career as a customer support associate with Amazon and got promoted as team manager and program manager operations (Amazon Logistics) in my overall experience of~6 yrs. Since customer service More

$8 SGD / hour
(0 Reviews)
0.0
heathereggemeyer

I have some experience with shopify Relevant Skills and Experience You name it!

$7 SGD / hour
(0 Reviews)
0.0
diorellaabad

Hi, I have experience in ecommerce and customer service for roughly 6-7 years as well as working online. I do not only have the knowledge and skills but also the attitude to deliver best results possible. I do hope yo More

$7 SGD / hour
(0 Reviews)
0.0
Tejomayee

I have worked for Bpo international voice process for google adwords. We have to extract the data from the clones website and publish it on the Google Search page to attract customers.

$9 SGD / hour
(0 Reviews)
0.0
Sumombd

Dear Hiring Manager, I am very interested in this eCommerce Customer Service Associate position. I have been working remotely as a Customer Support Representative for more than 6 years at a Canada based ISP Company. I More

$8 SGD / hour
(1 Review)
0.0
proxymeter

Hi, my name is Ritesh and I am from India. My bid is very competitive and I can work specially during weekends on Saturday’s and Sunday’s for minimum 16 hours can stretch for couple of hours more. I hv experience with More

$7 SGD / hour
(0 Reviews)
0.0
kmeroutsourcing

Hello, my name is Eddy Lah Sah. I am Account Manager at Kmer Outsourcing. We are a Toronto based business process outsourcing company specializing in customer service, sales, and digital marketing. We have well trained More

$7 SGD / hour
(0 Reviews)
0.0
sbvl29

I am Satish, i live in Chennai, India. I have more that 6 years experience in customer Support and technical support service via phone. I worked for companies like vonage, netgear, Thanks, Satish M Relevant Skills an More

$6 SGD / hour
(0 Reviews)
0.0