Operations Customer Service Representative at Compumedics
$15-25 USD / hour
GET TO KNOW COMPUMEDICS USA
At Compumedics, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN COMPUMEDICS?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Compumedic employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Compumedics, an organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Compumedics employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Compumedics means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Compumedics offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
we are open for interviews and let us tell you how Compumedics put you on the path to success!! We can't wait to meet you!
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Only for freelancers located in Canada and USA
Project ID: #17644698
About the project
19 freelancers are bidding on average $19/hour for this job
I'm actually a newbie in this kind of industry, but I do know my way on how to provide service, for I already had some exp with people "Different strokes for different folks" that's my way of adapting
Sir, I am a professional customer support manager and US Assistant admin with 4 years of work experience and I can perform all the administrative tasks mentioned. I have also done diploma in customer service manageme More
I have over 2 years experience working with amazon customers. Helping them to resolve their order inquiries and account related issues. I will be ready when you are.
We have BPO experience, we are currently working with AFTHA program and Energy Company, and currently, we have 25 seats in a time frame of fewer than 2 months, and we are looking for another partner to expand our BPO b More
I have worked in the customer service industry for more then 10 years. I have a customer first approach and believe in going that extra mile to ensure customer delight.
I build relationships with customers to make then feel important and do everything I can to help resolve their issues. Relevant Skills and Experience Customer service of 6 years. Strong communication skills Patience More
Please take a look at my profile. I believe that I am the best candidate for this job. I have all the skills you require.
Being a professional Customer Support Specialist this job fits my talent, with over 6+ years of experience working in several companies I believe I know how to handle calls and deal with customer and provide them world More