Operations Customer Service Representative at Compumedics

Closed Posted 5 years ago Paid on delivery
Closed

GET TO KNOW COMPUMEDICS USA

At Compumedics, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

WHY JOIN COMPUMEDICS?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Compumedic employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Compumedics, an organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Compumedics employee, you may receive:

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

Working at Compumedics means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Compumedics offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

we are open for interviews and let us tell you how Compumedics put you on the path to success!! We can't wait to meet you!

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Knowledge, Skills and Abilities:

Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Only for freelancers located in Canada and USA

Customer Service Customer Support

Project ID: #17644698

About the project

19 proposals Remote project Active 5 years ago

19 freelancers are bidding on average $19/hour for this job

DeVreis

I'm actually a newbie in this kind of industry, but I do know my way on how to provide service, for I already had some exp with people "Different strokes for different folks" that's my way of adapting

$20 USD / hour
(0 Reviews)
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lokoro148

Hi, My name is Livingstone, I am very interested in working with you at COMPUMEDICS. I have a University degree and I also have Customer Service training from one of the best mobile network providers in my country. I w More

$16 USD / hour
(0 Reviews)
0.0
ChowdhuryRafid

Sir, I am a professional customer support manager and US Assistant admin with 4 years of work experience and I can perform all the administrative tasks mentioned. I have also done diploma in customer service manageme More

$22 USD / hour
(0 Reviews)
0.0
afzal5488

Hi, I have been into customer service from past 5 years and I love assisting clients and resolving their problems. I am comfortable with online chats and emails and sometimes I do make calls too. But my expertise is in More

$15 USD / hour
(0 Reviews)
0.0
ReidMz

I have over 2 years experience working with amazon customers. Helping them to resolve their order inquiries and account related issues. I will be ready when you are.

$22 USD / hour
(0 Reviews)
0.0
zinrihnbpo

We have BPO experience, we are currently working with AFTHA program and Energy Company, and currently, we have 25 seats in a time frame of fewer than 2 months, and we are looking for another partner to expand our BPO b More

$15 USD / hour
(0 Reviews)
0.0
HiteshThakur

I have worked in the customer service industry for more then 10 years. I have a customer first approach and believe in going that extra mile to ensure customer delight.

$15 USD / hour
(0 Reviews)
0.0
Ritamarialugo

I build relationships with customers to make then feel important and do everything I can to help resolve their issues. Relevant Skills and Experience Customer service of 6 years. Strong communication skills Patience More

$22 USD / hour
(0 Reviews)
0.0
jpslabio

I have been a call center agent for 3 years and I am looking to be hired for this job. I was a customer service agent and one of the top performers on my team for both expedia and saveon. I have good working habits and More

$16 USD / hour
(0 Reviews)
0.0
fishernl

Please take a look at my profile. I believe that I am the best candidate for this job. I have all the skills you require.

$20 USD / hour
(0 Reviews)
0.0
tobydman

My name is Toby, i worked as a customer service representative for 2 yrs as a billing specialist, product support, and been also part of retention and technical team the client was able to provide a tool/software that More

$22 USD / hour
(0 Reviews)
0.0
mohammadomer42

Being a professional Customer Support Specialist this job fits my talent, with over 6+ years of experience working in several companies I believe I know how to handle calls and deal with customer and provide them world More

$22 USD / hour
(0 Reviews)
0.0
lieahr123

Hello There! My name is Lear. I have over 5-years of experience as Administrative Assistant in a Meat Importer company. Every day, I deal with different kind of customers. Such as customers who are interested or jus More

$16 USD / hour
(0 Reviews)
0.0