Dear Sir/ma, I am Dahunsi Moses a professional customer care agent with years of working experience with CNSSL Contact Limited in 2016 and later moved to OUTCESS Nigeria Limited in 2017 till date, both located in Nigeria and as a customer care agent. Having thoroughly reviewed your job post titled (Call Center Representative), I am very much interested in working for you. Based on my extensive skill set coupled with years of experience, I strongly believe that I am the customer service agent you have been looking for. I have held several data entry positions for my clients in the past of which includes, but are not limited to, performing the under listed tasks;
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone
numbers.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being
delivered.
As you can see am the perfect person for the Job.
Chat me up lets do business. Thanks for your consideration.
Moses