Part-Time Customer Service

Closed Posted 5 years ago Paid on delivery
Closed

About us

We are one of the fastest growing e-commerce business in Singapore and are the largest online

retailer in the world for our segment of luxury goods. We are part of a global group that is one of the largest retailers of luxury brands globally.

Above all we are connoisseurs first, with a passion for making a world class platform and service that is focused on everyday luxury and brand name products that customers instantly recognise.

About the job

You will be the public face of one of the fastest growing eCommerce companies in Singapore.

As a customer service agent, you will provide quality customer service to customers through

various channels, such as phone, chat and email on a daily basis.

Role would be to work Thursday to Saturday 9am to 6pm. Mostly desk-based work.

You’ll be exposed to the business side, and will help to develop ways to measure the value of

your work. You will be actively involved in generating sales orders and follow up on sales leads

providing quotes for customers. You will co-ordinate with logistics to ensure fast and accurate

information that impacts the delivery of service to your customers.

The role requires a detail and process oriented person who can prepare necessary

documentation and maintain records as well as follow Standard Operating Procedures closely.

Key Skills:

● Articulate and Fluent in Oral and Written English (Chinese is a plus)

● Experience in customer service, hospitality or other front line service is a plus

● Basic PC, Browser and Internet knowledge

● Social Media experience such Facebook, Twitter & Instagram

● Proficient in Microsoft Excel

● Experience with Zendesk, Desk or AnyDesk is a plus

● Focus on improving quality and provide feedback about common problems customers

are facing

● Singapore Citizens or PR only

Salary

Negotiable based on experience

Customer Service Data Entry Phone Support Social Media Management Web Search

Project ID: #17961880

About the project

52 proposals Remote project Active 5 years ago

52 freelancers are bidding on average $10/hour for this job

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Part-Time Customer Service because its one of our skills and we offer this More

$10 SGD / hour
(50 Reviews)
7.9
citijayamala

1. I am an expert in Virtual assistance. 2. Expert in handling client queries and complaints. 3. Have experience in customer support through emails and live chats. 4. Expert in MIS and stock management, invoicing. More

$8 SGD / hour
(33 Reviews)
5.1
okechukwu1

Hello Although I'm not a resident of any of the countries you mentioned, I am experienced with almost everything else. I would love an opportunity to show you what I can do with my E-Commerce experience. Please c More

$10 SGD / hour
(6 Reviews)
5.0
carlos050698

Hello, I have a lot of experience in customer service and being a virtual assistant, I have a high English level and native Spanish fluency. I can manage accounts and I have worked in the management of online stores (A More

$9 SGD / hour
(1 Review)
3.4
krishnaagr89

Hi,I have read your requirements of Part-Time Customer Service and I’m pretty confident that I will be able to get your work done within the given time your requirements conclude.I am very keen to discuss further. You More

$6 SGD / hour
(3 Reviews)
2.6
abuyaseen87

Hello, I have an excellent experience in administration, data entry, customer service, as well as having over 7 years of practical experience as data entry and virtual assistant since I have performed general clerical More

$7 SGD / hour
(0 Reviews)
0.0
shujjatdp1

Dear Sir I read te details you provided and I think I am fluent in English and Data Entry. Why you choose me: I have experience of the call center services of 2 months. I am fluent in English. I know about Microsoft of More

$16 SGD / hour
(0 Reviews)
0.0
imranimran48

Hello, my name is Imran Siddique. I have worked as an Accounts Officer in Various reputable organizations in computerized accounting softwares (Quick Book/ERP). I have also data entry experience in word/excel. I will t More

$3 SGD / hour
(0 Reviews)
0.0
sb2589366

I am new Relevant Skills and Experience Data entry, word press

$7 SGD / hour
(0 Reviews)
0.0
abdjber

Dear Client, Hope you will be enjoying a good health. After thoroughly reading your project brief, we hereby offer you our high quality professional services. ABOUT ME: I am a highly qualified, experienced and ext More

$4 SGD / hour
(0 Reviews)
0.0
roystons

I have enough experience working in a customer service department at an insurance company in Kenya. I believe I will perform duties excellently as instructed.

$7 SGD / hour
(0 Reviews)
0.0
Poornima514

I have an experience to handle the customer support for an start up for 2 years. I can do showcase all my customer experience skills in your project so that it can be beneficiary to your organisation as well as to me . More

$7 SGD / hour
(0 Reviews)
0.0
PavanG2017

I have worked on similar projects to what you are looking for, and I am confident I can exceed your expectations. I would love to work on your project.

$7 SGD / hour
(0 Reviews)
0.0
nathib1997

I am a people's person, charismatic and patience. An issue of the customer is an issue of mine and I strongly believe in pleasing the customer as they are deserving of EXCELLENT customer service.

$7 SGD / hour
(0 Reviews)
0.0
ujjalberaison

I can face the challenges as well as the consequences for the environment. Well best or not that my employer is going to decide but as an employee i always try to give my best.

$7 SGD / hour
(0 Reviews)
0.0
awais121

We are already running a project for UK from more than an year with call support and admin support which is why I think I might be able to handle this project as well if I will get a chance. Please consider. Thanks,

$7 SGD / hour
(0 Reviews)
0.0
fercazaes

I'm Brazilian and English is my second language. I already work with customer service and I've worked with the Zendesk platform.

$7 SGD / hour
(0 Reviews)
0.0
zqquyyumain

please consider me i assure i will never led you down or nor disappoint you in any way i have more then 6 years experience of data entry analysis and validation i have 1 years experience of calling center making leads More

$5 SGD / hour
(0 Reviews)
0.0
jpowell876

With more than 5 years experience providing high quality customer service for different companies, I am confident that I will be able to make an immediate contribution to your team. Moreover, while my on-the-job experi More

$8 SGD / hour
(0 Reviews)
0.0
havachnillas22

I have 2 years of experience in a BPO industry. Doing outbound and inbound calls. Assisting clients to their payments and as well as guide and help them if they have technical issues over the phone.

$7 SGD / hour
(0 Reviews)
0.0