HP OVSM (Open View Service Manager) tool SME required for below error rectification
§ Workflow 6-7 needs to be fixed .. problems before & after upgrade of HP OVSM tool .. problem is workflow not moving to next level for some users but not all users have problem ..
§ Create 1 New workflow
§ Email integration with HP OVSM tool ..
§ Search Bar (Knowledge base) of HP OVSM tool not working i.e. when searching for docs NO result comes up even though required doc exists in repository ..
§ Imple / Error-Rectification duration = 1 Week to 2 weeks Max ..
§ Delivery in Govt client premise in Hyderabad ..