Need an Enlgish native speaker to do after sales phonce call service in USA
$8-15 USD / hour
Closed
Posted almost 8 years ago
$8-15 USD / hour
We are an overseas company selling products on amazon.com. Our office is not based in the US, so we need a local customer service representative to help us enhance service experience.
We need an English native speaker who’s living in the US to help us provide after-sales service by making phone calls to customers who left critical reviews or feedbacks.
Most common cases are customers received a faulty item and have left a negative review online.
Our goal is to deliver the best customer service experience by helping customer replace faulty items at our cost and eventually make them happy, so as to turn their low star rating review(1-2 stars) to a better rating (4-5 stars), and to make sure review contents be updated based on the new replacement item. You will need to: first study the negative review, communicate with us for a right solution, and then to make one or more phone calls to achieve this.
Qualifications of this job:
1. English native speaker who lives in the US.
2. Excellent communication skill and customer service skill, related job experience would be a plus.
Any interested freelancers please call us on Skype to introduce yourself.
Thank you for giving me the opportunity to elaborate on how my services can to go to work for you.
My Approach
I am excited at the prospect of collaborating with you on this project. My years of helping other companies achieve and exceed their goals positions me well for this work.
About Me
Native English Speaker
Self-confident
Communicate professionally and confidently with seasoned business contacts.
Highly communicative
I believe that many issues and challenges do not even arise if you communicate well.
Attention to detail
I thrive on advancing my skills and knowledge.
Thinking ahead
I enjoy thinking one-step ahead for the people I work for, solving needs before they even arise in their minds
Problem solver
I am able to take a step back and evaluate how to solve a given challenge.
No matter what has gone wrong, I believe there is a solution to it.
Reliable and Professional
Within a short time period, I will have built a high-level of confidence in me.
You can trust that you can leave anything to me and know that is going to be done
I can write!
I understand the value of listening and enjoy collecting more than just the words.
Technology is fun.
What I Do
One size does not fit all, and this is the core of how I operate. My perspective is fresh and my abilities nimble, enabling me to become long-term trusted advisors to my clients.
Some of my strengths include:
Organization and Maintenance
Coordination
Marketing and Growth
Customer Service and Relation
Dynamic professional, experienced in IT solution sales and customer service. Employed by Northwest Airlines for 11+ years as a Customer Service Agent and had 2 weeks annually of techniques and problem solving methodologies.