Ms dynamics,Genesys purecloud API

Closed Posted 5 years ago Paid on delivery
Closed Paid on delivery

Development of an CTI Integration from Genesys PureCloud and Microsoft Dynamics 365 Requested is the development of an CTI Integration from Genesys PureCloud Standard Agent Desktop to Microsoft Dynamics 365. This integration shall handle the following usecases The solution shall be based on the general available web based programming language such as javascript, NodeJS, Typescript. usecase 1: * call is answered by the call center agent in PureCloud Agent Desktop based on the standard functionality of PureCloud * agent has a screen with a web button linked to Microsoft Dynamics CRM * agent clicks on this button and data (phone number and customer number) will send to the Microsoft Dynamics CRM mask. * Microsoft Dynamics 365 receives the data. * If customer number field is filled the mask opens the customer data * if phone number field is filled and not the customer number field, Dynamics looks for customer dataset based on phone number - if one dataset is found the customer mask will be opened in Dynamics - if more than one dataset is found a list of the potential customer will be shown in Dynamics - if no dataset is found a new contact form will be shown in Dynamics * Call handling will be finished based on standard functions in Purecloud agent desktop - the complete well documented (language english) sourcecode will be provited - the solution will documented (language english) in a separate word document with all parameters, configuration steps in dynamics and achitecture relevant information usecase 2: * Microsoft Dynamics 365 has opened a contact * the agents has a button to call a contact * the call request will be sent to PureCloud * call will be initiated by the PureCloud Standard Agent Desktop * Call handling will be finished based on standard functions in Purecloud agent desktop - the complete well documented (language english) sourcecode will be provited to Deliberate - the solution will documented (language english) in a separate word document with all parameters, configuration steps in dynamics and achitecture relevant information Information to PureCloud-API can be found at [login to view URL]

JavaScript

Project ID: #17679544

About the project

3 proposals Remote project Active 5 years ago

3 freelancers are bidding on average $528 for this job

donnyforu

Hello, I am a senior Microsoft dynamics crm certified solution architect with 16 years of experience in top IT companies based in the USA,like Microsoft and Sandisk. All my life ,i have been managing software de More

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LogisoftITServ

We represent Logisoft Technologies Inc. with pride; customers with a high market of IT projects and specialized IT solutions. we had over 8 years of experience in submitting a full flexed & giving the project before t More

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