HIRING - Full-Time Web Hosting Support Technician (REMOTE OK!)
$250-750 USD
Paid on delivery
We are looking to add an individual to our web hosting support team to help answer tickets on our helpdesk.
We are a small web hosting company so we are cost-sensitive, however there is plenty of potential for growth as we are growing rapidly, and plenty of work to keep you busy and learning new things everyday. Please keep in mind when compiling your proposal that because we are a small company who is working hard to grow and expand, we are cost-sensitive for the time being... however there will always be opportunity to expand and grow with us down the road. We keep all of our staff members for a long-term basis, some staff have even been with us for 6+ years and counting. We are seeking a candidate who is interested in working and growing with us in the long-term, not just the short term. That said, our initial starting budget for this role is budgeted at $275 to $300 per month currently, however requests for pay increases will be eligible after being with the company for 6 months. There will be future growth opportunities, and unlimited potential and most importantly a very rewarding/fun job especially for server enthusiasts.
We will consider applicants from anywhere in the world as we are a remote team! For example, we have team members from Ukraine, Sri Lanka, India, United States, United Kingdom and more so there is really no geographic requirement. You will be working with a 100% remote-based team and communication between your colleagues will be done via Skype.
We provide shared hosting, reseller hosting, VPS hosting and dedicated server solutions. Applicants with previous experience in this particular field is something we will look for. We are looking for someone who has a basic understanding with SolusVM, cPanel/WHM, SSH, how to professionally deal with customers, etc. And most importantly one who can work in a fast-paced environment and understand what our customers need/want.
What this role entails of is you will be answering support tickets in our helpdesk, and doing it quickly, correctly and efficiently. An average staff member is able to answer about 50 to 80 tickets in a 8 hour shift so that will be the expectation after you are fully trained etc. All communication to our clients is done via the helpdesk, so you won't need to worry about answering phone calls or anything like that.
Here are some requirements for the role:
- Must be able to dedicate time to work for us on a 8 hours per day/5 days a week shift - and clock in during those working hours using our time management system called Time Doctor
- Able to work and adapt with a fast-paced, dynamic environment
- Great customer service skills - must be a solutions-oriented "can do" individual.
- Able to be independent and work without much guidance/supervision
- Willingness to grow within the company, learn new things and expand knowledge
- Previous web hosting industry experience is strongly preferred
- Basic Technical Experience/Understanding with cPanel/WHM, SolusVM, OpenVZ, KVM servers
If this sounds like you, then please write your proposal :) We look forward to working with you!
** Please DO NOT apply for this job if you do not intend on staying on the job for a while. We are seeking candidates interested in a long-term career path with the company. Some staff have been with our company for 6+ years, and counting! There will be opportunities for future expansion and growth within the company, as explained above. **
Project ID: #19342958
About the project
21 freelancers are bidding on average $340 for this job
Hello, I am interested in the post. I have 5 years experience in setup and management of different Linux web hosting servers, Cloud Servers, Server Management, Server Security, Mailing Servers, Email Servers, SSL More
Hello Hope you are doing well. I have 6 years of experience in Linux and system administration. I can handle this project. Regards VishnuLal*
I have worked as server admin for webhosting companies in the past. Can help with support tickets. Let me know.
Hey there, After reviewing your project description it's clear that you are looking for some System Administrator for your web hosting company. I'm very experienced with System Administration, Network Administrat More
We look forward to working with you! 8+ Year Experienced Expertise in server management, Migration services, VPS, Dedicated, SSL Certificate, AWS, DNS, CentOS, Cpanel/WHM/Plesk, Web panel, Apache, Debian, Nginx, Ubu More
hello , i was a web hosting owner and a dedicated support departement for 3 years on service self manager and issues solver I Have read your whole proposal, and thanks for your post on my good experience. This is v More
An AWS Certified Solutions Architect - Associate with hands on experience of more than 3 years. The experience in dealing with network and system issues and giving feasible solutions has afforded me a well-rounded s More
let me do it..........................................................................................
Hello I've 10 years work experience in hosting and all details inside that Expert in : - Linux - Shell scripting - CPanel/WHM - Directadmin - Apache - Litespeed - Mysql - Windows Servers - Plesk - Websitepa More
***************************** Nice to meet you! I'm Yoshida From Japan. ************************* I read your job description carefully. Before start project, you can test my skills. I can do this.
Dear Sir, I am confident that I can make a significant contribution to your company by providing my excellent skills (cPanel/WHM, Reseller, VPS, WHMCS & Ticketing) to your company and clients. I believe that I can More
Good Day to you I am Sr. Administrator and well equiped to work remotely. we are as team and serving over 200servers and many plex panels. I look forward to this opportunity and work 8 hours in mentioned cycle rest i More
