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IT Support

£10-15 GBP / hour

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Posted about 7 years ago

£10-15 GBP / hour

General information for the business: Office 365 Experts Industry: Technology Kind of support: Help desk Hi We are looking to bring on a pool of IT Support staff with skills in Office 365 Experts/2nd Line Support/3rd Line Support and Triage (first line call desk) who will be be paid per job or for a block of hours by supporting our customers when a support call comes in. most of of calls are on a 2 hour response time SLA You will need to have an understanding of Autotask which is our Service Desk Software You will need to be available to answer calls within our SLA times of 6 hours, 2 hours and 1 hour You will need to have a professional manner for dealing with queries You will to have very good follow up and communication skills with the customers you will need to write up documentation, and very good ticket information updates It will be very beneficial to have accreditation's in Office 365, MCSA, MCSE We would be looking to ensure you use our Autotask ticketing system to provide the support and our phone system so we can log and record phone calls as part of quality control We would prefer that anyone who applies is within the UK Looking forward to hearing what you can do Many Thanks Steve
Project ID: 13401435

About the project

17 proposals
Remote project
Active 7 yrs ago

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17 freelancers are bidding on average £12 GBP/hour for this job
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Hi, I have more than 3 years of experience as a Technical Support Consultant with Microsoft. Technologies I support, Office 365 ( SharePoint Online, Project Online, Managing accounts, User licences and permissions ) Microsoft SharePoint Server ( On-premise ) Microsoft Project Server ( On-premise ) So I have good exposure supporting customer via phone and remote connection. Also I understand necessity and the importance of ticket and issue documentation. Looking forward to hear from you. Thank You !
£13 GBP in 40 days
5.0 (1 review)
1.4
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I have experience with Office 365 and have quite a few certifications.
£16 GBP in 10 days
5.0 (1 review)
1.3
1.3
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Hello, I have read your requirements and ready to start ASAP. Let me know if you have any questions. Best Regards, Ali
£11 GBP in 40 days
0.0 (0 reviews)
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I'm an experienced Active Directory engineer who had opportunity to work in large scale environments. In my career I gained experience by providing 2nd and 3rd level of support for Windows systems and for AD infrastructure. I supervised and trained newly hired team members by guidance in administering Active Directory and Windows Server systems, troubleshooting and implementation of various standard change requests. Apart from day-to-day activities I also volunteered to participate in AD service transition projects. At the moment I'm working on improving my knowledge in Active Directory Federation Services and preparing for the last exam in MCSE Windows Server 2012R2 certification path. ✔ Strong knowledge of Windows 2003/2008/2012 Active Directory Infrastructure to include: Physical and Logical components, Partitions, FSMO Roles, DC & GC Specifics, Replication topologies and technologies, GPO, Active Directory Administration and Delegation, Active Directory Domain Migrations and DFS. Strong knowledge in ADFS 2.0, 3.0 Azure Ad conn ✔ Experienced in large scale, multi-domain environments (up to over 200 domain controllers and 400,000 end users) ✔ Experienced in deployment and management of AD Federation Services solutions ✔ AD Disaster Recovery and High Availability Planning, Configuration, and Testing ✔ Experienced in administration of Windows Server 2003/2008/2012 OS ✔ Good knowledge of AD related services like AD CS, DNS, DHCP, WINS ✔ Powershell scripting for work automatio
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I have office 365 in my pc. I would able to support. I have work with ms access , excel and also knowledge of ms office various product.
£11 GBP in 40 days
0.0 (0 reviews)
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A proposal has not yet been provided
£10 GBP in 30 days
0.0 (0 reviews)
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Hi there - My name is Ibrahim. I have bachelor degree in Computer Engineering and I am MCSA certified specialist. I can be available and responsible in your SLA times. Although I am new in freelancer, I strongly believe I can do this work as you want. It will be glad and joy to me as a first job. Thanks.
£10 GBP in 40 days
0.0 (0 reviews)
0.0
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Hey There, I would love to setup a time to discuss this role in more detail. I am an IT Support Professional with 7 years of full time professional experience working within in-house support and more recently for Managed Service Providers. My strengths include but are not limited to Microsoft Windows Desktop and Server platforms, MS Exchange, Apple iOS and Mac OS, Active Directory, Office 365, end user training, Network troubleshooting, incident management, change management, creating and maintaining support documentation. Let's set up a time to discuss your goals and see how I can help. Warm Regards, Matt
£14 GBP in 40 days
0.0 (0 reviews)
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Watch my profile, and my linkedin profile and You'll know to the perfect member for this job is me. At now I'm a sysadmin and I've got several hours per days for working in technology world.
£16 GBP in 56 days
0.0 (0 reviews)
0.0
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Hello! I understand that you are currently looking for an IT support staff with Office 365 skills and has an understanding of Autotask, then look no further as I have been in the IT support role for the past 5 years (7 years in total including technical support years), have been using Autotask for more than a year, and supporting Office 365 for more than 3 years, which makes me qualified for the role you are looking for. I am also very keen with details and processes, a resourceful person, and I take the initiative to create documentation which will help colleagues attain a faster resolution time, thus leading to happier clients. I have good deduction and troubleshooting skills and I ensure as much as possible that the person I'm conversing with feels the assurance that I am just like their colleague who's there to lend a helping hand in fixing their IT issues. I appreciate taking the time to review my application. I'll be looking forward to hearing from you soon and to start providing quality service for you and our future clients! Kind regards, Jem
£12 GBP in 40 days
0.0 (0 reviews)
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MCSE certified ........................................ ....... ...................... ................................... ......................
£13 GBP in 40 days
0.0 (0 reviews)
0.0
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A proposal has not yet been provided
£10 GBP in 5 days
0.0 (0 reviews)
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Flag of UNITED STATES
Hollywood, United States
5.0
2
Member since Mar 14, 2017

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