• A seasoned professional with 8+ years of experience in:
Process Redesign Performance Improvement Troubleshooting/Resolution End-user Support Strategic Planning Organizational Development Resource Management Analytical& Conceptual Problem Solving
• Demonstrated expertise in:
o Troubleshooting of complex infrastructure of Call recording projects
o Team Handling of development.
o Monitoring tools like network packet capture tools like Wire-shark, etc.
o Installation, configuration and administration of Active directory, & Call recording supporting servers & applications.
• Developed excellence in managing the complex network data Interception design, configuration, deployment, administration, management and troubleshooting
• Demonstrated hands on Windows 2003 Server\2008 Server\Linux Server, active directory management, NTFS security, disk quota management, OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
• Resourceful in managing back-up and restore of all critical resources including Call recording servers, routers & switches IOS & DNS.
• Efficient in communicating any of the applicable procedural changes to key stakeholders impacted by the change within the business/ technology community
• An enterprising Sr. System Integration Engineer with proven analytical, logical, interpersonal & problem solving skills