Hello,
Hope you are doing well.
I am that ideal profile that you are looking for, and my experience as Service Delivery/Project Manager that will be value-add to this requirement.
# Managed Problem Management across Teams to drive performance excellence based on business defined priorities.
# Managed the successful delivery of managed services, and implementation process.
# Managed customer escalations on initial reports and updates back to the customer.
# Ensure data governance methodologies are adhered.
# Worked with remote global cross functional - application and development teams in coordination of tasks, releases, testing and closure of issues.
# Perform Quality Assessment on tickets and reported on it daily basis to the Customer.
# Experience on ITIL framework, best practice for service support & management.
# Focused on service requests and ensured on customer satisfaction.
Tools:-
MS Office, Trello, Slack, MS Project,, MS Teams, Telegram, Skype, JIRA, Google Docs and Zoom platforms.
Skills:-
Operations Management, Project Management,Service Delivery Management, ITIL Framework, Data Governance, Escalation Management, Problem Management, Business Continuity, P&L Management, Customer Retention.
I am open to defined work timings
~ Central European Time (CET )and North American time from 9am- 5pm.
~ quick debriefing call daily with the NA team at 6am CET time.
I am available for chat on this requirement.
Thank you.
Regards.