Trip Coordinator

NOTE: YOU MUST HAVE TRAVELED TO ONE OF THESE PLACES TO BE CONSIDERED FOR THIS JOB - Egypt, Patagonia, Peru, Uganda Our Travel Experts are the first face-to-face interactions that people have with the Travel Young brand. Your job is to win them over and convince them that they have to travel and that Travel Young is the only way to go, because let’s face it, it is. ;) Many of these conversations will start on email or by direct messaging them through Facebook or Instagram. Then you’ll offer to talk with them on the phone, where you’ll send them a link to schedule a Zoom call in your calendar (or phone number if they prefer that). Each call will last somewhere around 15-30 minutes or until all their questions are answered and they feel fully convinced that this is going to be the best adventure of their life (which it deffffinitely is). When people sign up, you’ll get paid commissions in addition to other bonuses which are covered under the compensation section of the job description. Once that person is signed up, you’ll send them an email introducing them to their trip coordinator, who will take care of them from there. Your performance will be measured and rewarded based off of three criteria: Total number of Zoom calls that you have per week. Total number of travelers that you sign up per week. Number and quality of customer satisfaction reviews submitted. Responsibilities This is one of the most important roles in the entire company. You are the face, the brand, the personality of the person that our travelers want to be around. You’re selling yourself and your personality as much as you are a trip, because people care about who they’re going to be traveling with as much as where they are going. If you can convince them that you’re awesome, they’re going to believe that everyone including their guides and our customers are awesome. Your responsibilities fall into two overarching categories: Engaging with prospects and converting them into customers. Engaging With Prospects Replying to comments on our posts and ads. Start a conversation in the comments, then bring the conversation over to direct messaging to talk more about where they want to travel. Direct messaging people who engage with us on Facebook, Instagram, and Email. Your goal here is to schedule a Zoom call with them. Facebook Live Q&As -- Weekly, you’ll hop on Facebook Live from our page’s account and just answer questions. If no one shows up (which could happen), you will just talk about our current featured trip until someone shows up. We will post these on our page and in our Facebook group. Interviewing World Travelers -- One of our tactics to create engagement among our audience is to interview world travelers who have won our “Off the beaten path traveler of the week” Award. Our social media managers find the travelers who deserve the award, all you have to get on Zoom with them and talk travel. Converting Customers Get on a Zoom video call with prospective customers who want to learn more about our trips. To do this, you must be in a quiet room with few distractions around you and a strong internet connection. During the call discover the desires, dreams, pains, and fears of the traveler using your sales guide and use them to persuade them to sign up. Answer all their questions about the trip and our policies (policies are found in the booking conditions of our website). You’ll need to read our booking conditions thoroughly and you may need to refer to them frequently during your calls. More about what we are looking for here [login to view URL]