We have an asterisk server (asterisk 11.25.3).
We want a detailed overview of the calls, which are coming into our agents, both the calls, which are answered, but also the calls, which are not being answered – It is extremely important that we for each call can see which agents the call has been through, e.g. agent 200 busy, agent 201 rejected, agent 203 answered.
Today we use Snom phones and Bria 5 softphone, but we are not sure if it is possible to make a credible/usable overview with Bria 5, as we have learned that if an agent has a call, then the status in the log is identical to when the agent has the phone on DND.
So we also want information about which softphone to use to provide us with a credible/usable statistics.
It is important that the softphone can be put on DND and that it can make both a soft and a hard transfer. And when an agent has a call, calls must not come into the phone until the agent is available again, this is especially important during a soft transfer, so that the agent is not suddenly receiving calls, while trying to transfer a call.
I am a profound developer and am happy say that your project details fall under my expertise. There are few doubts to clear before we start the development process, waiting for your response.
I am excited to showcase all of my expertise correlating with this project over Chat.
Lets have an extensive chat to discuss all the requirements.
hi,
all of the points you want can be done ,
we can have report of the phones put on dnd and when the agenr was on call,
agent will not receive any more calls once they are already on call.
in addition to that I will give you a dashboard which will give you an overview of the current calls and other statistics.
kindly let me know if we can discuss the project in more details,
thanks.
Hey,
I am Abraham,
Senior VoIP engineer and developer, with extensive Asterisk development experiences. I've recently done twice a call detail analyse project that you can see on my profile both for a hotel and call center which they wanted about the same as you don, with queue calls, detailed statistic and so on.
I've done dozens of integration stuff with asterisk for call control and reporting and certainly can profive something to satisfy your need about it.
please contact me for more detail.
here are the past related projects:
https://www.freelancer.com/projects/software-architecture/Windows-Software-application-analyze/
https://www.freelancer.com/projects/php/asterisk-cdr-cel-parsing/
Regards.
I have experience vast with asterisk. All softphones can be used you just need to place your agents in a queue and then specify queue rules. As for statistics there is a ready solution called asternic. the open source version provides all the qualities you mentioned.
I have developed many sowftware using asterisk like ivrs, call center solution, agent call and status monitor, autodialer and more.
I can make your setup as you required but need to some discussion before we start the work.
Since you use an asterisk, it does not matter which phones or softphones you use. You can get all the statistics through the server. The prices for my services are above average, but I know my business. Also, I have an asterisk server and several ip telephones in the access, we can test the work in real conditions. Right now I'm working on a project for an asterisk that would open a certain web browser page for creating and calculating an order for the customer. Write me to discuss details
Hi, I can help you implanting a CDR module to get the informations about the way of a call, where was attended if was rejected by one extension or no.
About the softphone is irrelevant referring the logs of the Asterisk server, all settings stay in the server not in the client.
Greetings,
I have gone through your project in detail, and to better understand your project lets discuss over chat so that we are on the same page and let's start working together.
Don't judge our expertise by our presence here on freelancer as we are new here, however, we are into IT from past 10+ years and there is nothing that we cannot develop. We have a team of highly dedicated & experienced developers, who are highly skilled and have a very strong hold on their field.
Working with us you will be getting a team of developers and support staff who will together work on your project to ensure best results as per your satisfaction and expectations.
Regards:
Yuvraj S.
