Proton VPN Plus fix needed

My Proton VPN Plus is not working and I need fix ASAP today if possible you shall need team viewer to access my laptop remotely ....below is what I got from Proton VPN Plus support = I have no clue?

Stefcho (ProtonVPN)

Mar 20, 09:29 CET


Thank you for contacting us.

It would be great if you could answer these questions - it will help us to better understand where exactly the issue might be.

May I ask what is the location (country) you are connecting from and which exact servers (i.e. CH#10) have you tried connecting to?

Are you using any type of anti-virus or firewall software? If yes, can you please tell me what exactly are you using?

Are you receiving any error messages? If yes, could you please send us a screenshot?

What internet connection are you using? (Home/work/school/public)

Which is your ISP (Internet Service Provider)?

Have you tried our Smart protocol option as well as manually switching between TCP and UDP protocol? ([login to view URL])

Also, have you tried the Secure Core option?

Also, could you please send us your connection logs, which can be found on your computer here:




These would help us identify what might've caused this issue for your connection.

Note that these files are hidden. You will be able to unhide by following this tutorial: [login to view URL]

Looking forward to your reply.



[login to view URL]

Skills: System Admin, Web Security, OpenVPN, Wireless, Computer Security

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About the Employer:
( 5 reviews ) BRIDPORT, United Kingdom

Project ID: #24583300

Awarded to:


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