Provide commercial or residential computer services
Receive customer inquiries by telephone, email and text
Schedule appointments with customers at ZLTI or at customer’s location
Collect customer contact information for follow up and marketing purposes
Resolve customers’ questions or problems usually within 24 hours
Provide receipts and maintain records as appropriate
Market services to customers through business cards and flyers
Collaborate with area businesses to establish internet cafés through Richmond area
Reformat or replace hard drives and reformat operating systems
Provide quality services that result in long-term relationships with clients
Perform related mechanical repairs, such as to A.C. cords and other accessories