Hello,
I have more than 3 years of experience working remotely as a customer support and experience specialist, and a wide collection of skills and abilities that align perfectly with the role of a virtual assistant.
I am a natural helper who sets a high bar for support, adept at walking people through every step of their journey, help implementing standards to ensure optimal customer experience, and generally go above and beyond my job description to ensure full satisfaction. Besides that, I enjoy jumping in and lending a hand wherever I can be useful, and take a great deal of pride in providing the best possible experience in every situation.
By working in a customer-facing role, I've developed a comprehensive skillset. I'm customer-driven and love promoting the mission, vision and values of the company I work for, thus why I care deeply about making every interaction meaningful, exceed expectations, establish effective relationships, and use customer insights to help improve internal procedures.
Please feel free to check my profile, which further details my education, work experience, skills, and tools I've worked with.
Thank you so much for your time and consideration. Looking forward to hearing back from you soon.
Sincerely,
Andrei Alba