Hi I am happy to help, with all the account information and purchase details you provided, I believe it is great for us to work it out, I based in Malaysia, but there is always a way to logon to those website with US IP.
I started this to help very busy professionals and small business owners who need help handling part of their overwhelmed business administrative tasks or daily life. I have more than 6 years of administrative experiences, mostly in clinical research industry, actively translating/proofreading for healthcare professionals. I volunteered as World Vision Organization event and was a child sponsor. I had travel more than 25 countries for a consecutive 3 years. I speak and write 3 different languages. I'm into to-do lists/trackers, organizational challenges and helping others to grow. My two goals other than seeing this business grow, are educate Malaysian about VA and also become a full-time nomad entrepreneur.
When I'm not busy ticking off to-do lists or organizing client's life, I enjoy shoestrings backpacking, sci-fi movies, reading books and the ocean.