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Troubleshooting a windows 7 laptop

$10-30 USD

Completed
Posted over 4 years ago

$10-30 USD

Paid on delivery
Hi, I have a windows 7 laptop that was given to me from the company I work for. It was connected to a domain server where I have a login and password to access it; however, recently they upgraded me to a new windows 10 laptop and gave me the old laptop and never asked for it. I know that they disconnected that laptop from the company network and now I'm trying to login to the local user account to start using the computer normally. The problem is that when I startup the system will not give me any option/local user to login to, It only asks for user name and password that I used to have when the laptop was connected to the company's network which is not valid anymore. tried multiple solutions nothing worked for me. If there is any advice it will be appreciated. I'm ready to pay for an advice if solves the problem. Things to mention: - Bios is locked with a password no changes can be made. -cannot access safe mode which should be F8. - I tried to use password recovery tool since that I have the option create a local user through it but it didn't work. The error shown was " System directory not found" - Tried to enter ./admin to access administrator account or at least know the existing user name with no luck. everything returns an invalid user name and password. Any advice will be appreciated. Thanks.
Project ID: 22206402

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15 proposals
Remote project
Active 4 yrs ago

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Hi please check my previous projects and reviews , ping me as I can’t ping u directly. I need more information about this project. I am RHCE/RHCSA certified linux administrator with 12 years of experience in tools like jenkins, rundeck, chef, puppet, ansible, github, ruby, python and bash scripting. You can check my sample codes at [login to view URL]
$10 USD in 7 days
5.0 (3 reviews)
1.9
1.9
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Dear, As you already told all about your problem, the solution to this problem could be in two ways: Step #1 Have you access to CD-Rom boot or USB boot? if yes then follow the below steps: [login to view URL] and burn Hiren Boot 9 Image onto it and boot from that device. [login to view URL] Start Menu -> Securiy -> Passwords -> NT Password Edit [login to view URL] your SAM file (It is usually located in C:\Windows\System32\config\SAM). [login to view URL] your username and the click ‘Change password’. [login to view URL] set a password, type your password both ‘New password’ and ‘Verify’ fields and then click to ‘OK’. [login to view URL] remove the password, leave both ‘New password’ and ‘Verify’ fields blank and then click to ‘OK’. Step # 2 If you do not have access to boot from CD or USB, then you have to reset the bios password but first to know your laptop manufacturer and model, and then follow the procedure accordingly. Some laptops bios password could be reset just taking the CMOS battery out from the laptop for 5 minutes and then placing it again. And some models need to short the CMOS pins on the motherboard of the laptop. This is hardware technical procedure and should carried out very carefully, better to do it from some hardware technician/ engineer if your 1st step could not solve your problem. Sir i just need your review for this solution, i am new to freelancer and really need clients critically. Hope you understand this. Thanks Arif
$10 USD in 1 day
4.9 (23 reviews)
5.1
5.1
15 freelancers are bidding on average $28 USD for this job
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Hi, i'm IT support expert, i have some ideas for you please check my completed projects and contact me Thank you
$30 USD in 1 day
5.0 (38 reviews)
5.5
5.5
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Hello, Try if you can get to the command prompt, then there are possible chances to solve this issue. Turn on your computer - let windows start when on the login screen. Hold shift button plus click restart it will take Advance settings screen Feel free to send me a message or I can walk you through the steps on the phone trying to solve this issue. Thank you, Saboor
$100 USD in 1 day
5.0 (7 reviews)
4.9
4.9
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------------Your Solution is Here-------Windows 7 Login--------- Dear Client I have read your instructions- I am Windows Server System Admin and i maintain over 350+ user through my AD So i -------Find below solution without this solution you can't login locally 1. Ask your System Admin login This PC Administrator Login(Without Administrator Login This solution is not possible) 2. After Login Then I will Start Your Work Through Remotely ------------and will solve with immediate effect. its tested and many PC this type of problem i already solved.--------- Please contact with me. i am available for your work. Thank You!!!!
$30 USD in 1 day
4.8 (15 reviews)
3.6
3.6
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Hello I am IT Support, Net and Sys admin and I have 400+ users, Cisco and Mikrotik hardware and CCTV under my administration. I can help you and advice how to fix this problem. If you are interested please contact me thank you
$25 USD in 7 days
5.0 (4 reviews)
3.1
3.1
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I have 2.5 years work experience within the IT Support Industry dealing with 1st Line and 2nd Line queries on a daily basis. Now working as a Systems Engineer for Business Management systems. I feel that I have the knowledge and expertise in order to aide with laptop.
$25 USD in 7 days
5.0 (2 reviews)
1.3
1.3
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Please let me know what the issue is and will br fixed in few minutes.
$25 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hello dear employer. I am willing to advise you, how to proceed in that situation, but regarding the "issue" you are experiencing I need to ask you a few things. You can message me directly in order to discuss different thing, related to the issue you have. For example - if you still work for that company - is there any qualified IT specialist, who was/is responsible for the piece of equipment you have right now. I will be happy to hear from you soon. Contact me at any time. Kind regards!
$30 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi Sir I have an excellent experience in networking and system administration please chat with me.
$10 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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hello , I am working as system administrator with 3 years of experience ,I handle 127 user systems ,servers and cctv . I can guide you how to reset the bios and unlock the system later.
$20 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I'm developer but I also have some system admin experience. I manage all my companies' servers. I think I can give you a solution. Please come to chat. We will share details in threr.
$30 USD in 7 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Farmington hills, United States
5.0
13
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Member since Apr 20, 2016

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