Imelda M. Profile

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$25 USD / hour

abu dhabi,

united arab emirates

$25 USD / hour

It's currently 6:58 PM here

Joined March 26, 2020

0 Recommendations

Imelda M.

@BinMari

0.0

(0 reviews)

0.0

$25 USD / hour

abu dhabi,

united arab emirates

$25 USD / hour

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CSR, Sales, Good Writing Skills

I am a Nurse by profession but have a wide range of experience in Customer Service. Selling and writing are also a few of what I can do best. I can guarantee to deliver the work required from me on an efficient, effective and timely manner. I am not perfect and is open to constructive criticisms. I look forward to working with someone or an entity that will enhance and bring out my potentials.

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Reviews

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Experience

Royal Regency Hotel

Feb 2013 - May 2019 (6 years, 3 months)

Sees to it that occupancy rate is maintained by offering competitive room rates. Sets attractive corporate promotions to entice their patronage. Makes sure that each and every issues of guests are satisfactorily dealt with. Oversees the day to day operation of the hotel.

Sutherland Gobal Services

Mar 2010 - Dec 2012 (2 years, 9 months)

Handled a team of twenty two (22) agents. Oversee operations to make sure that the client’s goals and objectives were reached. Assisted agents in order to meet optimum customer satisfaction. Resolved escalated issues and concerns.

Convergys

Mar 2006 - Dec 2009 (3 years, 9 months)

The account I was assigned dealt with collection of payments for auto loans granted by Citi Financial Auto. I process payments using the clients’ bank details or arranged payment options incases where they are unable to make a payment at the time of contact. Targets/Quotas set every much were often reached.