Mujahid I. Profile

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$4 USD / hour

gurgaon,

india

$4 USD / hour

It's currently 4:34 AM here

Joined August 28, 2019

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Mujahid I.

@M14Islam

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(0 reviews)

0.0

$4 USD / hour

gurgaon,

india

$4 USD / hour

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Virtual Assistant

Amazon Specialist, Virtual Assistant, Customer Support. I I am Mujahid, a professional Amazon Specialist. I have almost 3 years of experience wherein I have served my clients and have worked for Amazon Seller Support. My experience includes and not limited to work for the Amazon seller and vendor support, managing seller's account and providing customer support. If I spotlight on my overall profile, I would like to conclude by saying that providing quality work and been focused, results and detail-oriented are my utmost priority. I have good analytical and impressive communication skills which make me experienced and creative at the same time. [login to view URL]

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Portfolio

Product research

Globall Selling

Listing

Low ACOS High Return2

Low ACOS High RoI

Understanding customer's issues and resolving them in very first attempt to enhance customer experience and remove repetitive contacts was my secret of getting this Award from Amazon.

Best Resove Rate- Dec

Product research

Globall Selling

Listing

Low ACOS High Return2

Low ACOS High RoI

Best Resove Rate- Dec

Reviews

Changes saved

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Experience

Amazon

Aug 2018 - Nov 2019 (1 year, 3 months)

Receiving calls and emails from Amazon sellers and resolving their issues. 2) Researching the issue with available resources and replying to them. 3) Providing excellent customer experience and resolving complete issue at first attempt to avoid any repetitive contacts. 4) Enhancing customer experience by understanding customer’s actual requirements and reducing customer’s further efforts. 5) Maintaining a track record of each contact, escalating issues as per policy and reporting known issues.

Freelancer

Apr 2017 - Aug 2018 (1 year, 4 months)

1) Listing products on Amazon worldwide. 2) Processing Orders 3) Inventory Management (Replenishing inventory, removal of unfulfillable stock, re- activating manually yanked and soft blocked listings, protecting the brand, etc. 4) Maintaining Account health, LSR, ODR, reviews, feedback, and buy-box% 5) Created a manual for sellers to understand Amazon platform- Complete Guide Book for Amazon Sellers & Vendors.

Education

B.B.A

Jai Narain Vyas University,

India

2005 - 2008

(3 years)

Publications

Amazon Manual

Self

A complete Guide for Amazon Sellers & vendor. Amazon Manual not only helps new sellers to understand the basics of Amazon seller central but also gives detailed knowledge to experienced sellers as well. I have tried to cover almost all issues, a sellers needs to know to be a good earning seller on Amazon. If you need a free copy, please do not hesitate to contact me.