Pavan K.

To provide assistance in the oversight ,technical, and vendor collaboration support of the design and implementations of vendor solutions to improve overall operations and performance for the Service Desk. • Monitor all Technology applications in real-time, perform quality checks to ensure they are working as designed in order to drive performance and work with internal contacts and vendors regarding any issues. • Work closely with internal LOB’s to determine how to best leverage similar technologies. • Strategize and develop ways to promote contact avoidance and encourage the use of self-service tools. • Team player & ability to multi-task • Able to understand urgency and have the ability to prioritize Knowledge and/or Experience (but not limited to) with the following: • O365 • MS Office Products • 5+ years of helpdesk experience • Work under time pressure and on several tasks simultaneously