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delhi, india
It's currently 7:26 PM here
Joined September 19, 2014
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Himanshu S.
@Saxena1986
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delhi, india
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Quality analyst, Data analyst, root cause analysis
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Experience
Senior quality analyst
Nov 2018 - Present
Monitoring voice samples of customer service professional who work for AT&T in US and providing meaningful relevant data which can improve process leading company growth.
Quality Advisor
Jan 2016 - Nov 2018 (2 years, 10 months)
Work responsibility includes Voice quality, Quality evaluation, Data analysis.
Omniglobe information technology
Sep 2008 - May 2013 (4 years, 8 months)
Transactional Quality analyst, feedback, coaching, performance improvement, Root cause analysis.
Education
B. Sc.
(3 years)
Qualifications
lean six sigma yellow belt
Techmahindra Ltd.
2018
lean six sigma yellow belt
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