Abdul Hafeez M.

Experience with ServiceNow unified platform and a certified ServiceNow system administrator on Tokyo version. 1. Real time forms building of knowledge base, incident forms, problem management, managing workflows between roles and tasks to relate, importing different data from other databases such as excel sheets, json etc. 2. creating various roles depending on the requirements and assigning to relevant tasks. Creation of groups as per the workflows, defining roles attributes, and assigning role delegators. 3. Creation of various portals and implementing various ui policy and ui actions as per the business rules. 4. Revamping catalog items and adding various catalog items using catalog builder. 5. Maintaining categories and editing forms through choice lists. 6. Creating reports of various forms and formats including scheduling and emailing as per the requirement. 7. Scheduling and managing different SLA’s for different tasks and incidents as per priorities