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nilai, malaysia
It's currently 2:28 PM here
Joined March 29, 2017
0 Recommendations
Nurain A.
@addmado2729
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nilai, malaysia
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IT & Law Professional
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Experience
IT Support (DevOps)
Aug 2019 - Jul 2021 (1 year, 11 months)
- Supporting b2b customers through phone, email, chat and remote software
- Manage API integration with the client’s system (JSON, REST)
- Automate task with C#
- Familiar with .Net
- Manage project software as the sole IT representative for Singapore, Malaysia, Brunei and Philippines clients
- Documented workaround and streamline customer service procedure
Legal Content Specialist (Part time Contractor)
May 2019 - Feb 2020 (9 months, 1 day)
- Ascertain legal clauses to their specific category to classify for AI and ML
- Consistently passed the QA
Customer Support Intern
Jan 2019 - Apr 2019 (3 months, 1 day)
- Learning the ropes of customer service for remote company
- Analysing SEO and Google Analytics
- Studying outreach blogger
- Working in one of the best SEO tools in the market wity flexible schedule
- Supporting customer through Drift for chat and HelpScout for email
Education
Bachelor of Laws
(3 years)
Qualifications
Certificate Legal Practice
LPQB
2019
-passed bar exam equivalent in Malaysia
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