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$4 USD / hour
Flag of INDIA
thane, india
$4 USD / hour
It's currently 7:16 AM here
Joined December 13, 2015
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Babal N.

@babalnegi

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$4 USD / hour
Flag of INDIA
thane, india
$4 USD / hour
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Customer Support (Team Lead)

I have 9+ years of experience in Marketing and Customer Support, Calls/Email/Chat (handled all the 3 modes with relative ease). Had the opportunity to work for some of the best companies namely Media Monitors, Chang You India Pvt. Ltd., Cheetah Mobile Technology Ltd. and UC Browser. I am very serious and passionate about my work. I can assure you utmost dedication and efficiency with unparalleled quality of work.

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Experience

Freelancer

UC Browser
Jun 2017 - Jan 2018 (7 months, 1 day)
Classification/Tagging/Creation of content for Bollywood and International Sports Providing assistance to the team lead in assuring the accurate classification categories Achieved the desired results in each of the months up to the completion of the project Successfully initiated, implemented and handled the GIFs project on UCBrowser app Managed several Bollywood related pilot projects and audience reaction

Freelancer

Cheetah Technology Corporation Limited
Dec 2016 - Dec 2017 (1 year)
Classification/Tagging of news articles from around the globe Providing assistance to the team lead in assuring the accurate classification categories Entrusted with training and guiding the upcoming talent, also made sure, their work was accurate Worked with the Quality Assurance team and later joined the selected few individuals for new projects

Asst. Customer Support Manager

ChangYou India Pvt. Ltd
Aug 2013 - Nov 2015 (2 years, 3 months)
Managed the team consisting of Customer Support, Emails and Calls Agents for the Indian branch of the Global market. Handled user queries from around the globe for various products and services offered by ChangYou India. Generated and created reports as per the needs and requirements of the Headquarters and the Management. Hiring and Training the new Customer Support Agents on all the products and modes of communication. Successfully launched Call Center project for the product.

Education

Commerce

University of Mumbai, India 2000 - 2003
(3 years)

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