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$8 USD / hour
Flag of VENEZUELA
buenos aires, venezuela
$8 USD / hour
It's currently 5:34 PM here
Joined December 8, 2017
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Erick P.

@erickparr

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$8 USD / hour
Flag of VENEZUELA
buenos aires, venezuela
$8 USD / hour
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Virtual assistant

Experience in handling customer services and entering customer data into an online site to find the customers email address, managing dropshipping at wholesale, create customer lists for email marketing and create emails from a template and send to lists from a remote location. I can manage tasks such as data entry, web research and ecommerce listing, with sense of responsibility and always meeting deadlines as required. I am well organized and very detail-task oriented person and excellent communication I am hardworking, responsible and have the skills and availability to complete your required tasks in timely and diligent manner. I can work in flexible time 30 hours per week. I am negotiable on price and open for a new challenge. If you think i met the criteria of the person you are looking for please contact me, i look forward to hear from you.

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Experience

Customer Service Agent

JAA Holdings LLC
Dec 2017 - Jan 2020 (2 years, 1 month)
With tasks based on solving support tickets daily on Freshdesk, solving problems such as change in their order like color, size, address, etc. and answering inquiries such as the status of their order, how long before their shipment arrives, refunds, tracking number and any other doubts that customers could have with the company or its products and responding to emails and sending emails.

Order Processor

JAA Holdings LLC
Dec 2017 - Jan 2020 (2 years, 1 month)
in charge of Providing Tracking Number or order status when needed or change address with Shopify, fulfill orders for process and reprocess on Aliexpress via Dropified, also give daily report in spreadsheet of orders processed and reprocessed (up to 1500 weekly) and checking for cancelled orders weekly to reprocess them.

Ecommerce site management/customer service

Hage Service
Jan 2017 - Dec 2017 (11 months, 1 day)
With key tasks such as: Product research for the shopify dropshipping store, product upload with variants, product listing and setting up pages and categories, fulfilling orders, create drafts and orders, gift cards, etc.

Education

BA Physical therapy

Universidad Central de Venezuela, Venezuela 2011 - 2015
(4 years)

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