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$5 USD / hour
Flag of PHILIPPINES
paranaque, philippines
$5 USD / hour
It's currently 12:08 PM here
Joined April 5, 2018
0 Recommendations

Maria Gracia S.

@gabyracing20

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$5 USD / hour
Flag of PHILIPPINES
paranaque, philippines
$5 USD / hour
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Freelancer, Customer Support, Web Researcher

I am a new freelancer who had more than 10 years experience in the BPO industry. I am flexible, with initiative and available to take on tasks and deliver them on a timely manner. My top skills are: -Data Entry -Internet/Web Research -Customer Service -Leadership With this great opportunity, I would like to share my knowledge and skills and make a difference.

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Experience

Process Lead

UST Global
May 2018 - May 2021 (3 years)
Contact Tracing • Managed team of dedicated Nurses to exceed Client expectations for Contact Tracing by following the university and CDC guidelines Chart Retrieval • Managed team who Performs Outbound Calls to health care providers, hospitals and clinics to obtain commitments in sending medical records for risk adjustment review of Medical Health Plans

Senior Specialist / DC Coach

JPMorgan Chase & Co
Sep 2012 - Aug 2017 (4 years, 11 months)
▪︎Proficient in detecting fraudulent activities on debit cards in which fraud cases are related to First Party Fraud, Counterfeit, Mail Order/Telephone Order Fraud, Skimming/ATM fraud, Account Takeover and activities related to Money Laundering ▪︎Became part of the Training Team as Development Center Coach for Outbound Division and also assisted Inbound Division’s new hire training

Data Collection Specialist

Convergys
May 2011 - Aug 2012 (1 year, 3 months)
Conducted surveys with US customers for specific clients such as financial institutions, insurance companies, auto finance, grocery stores

Education

Nursing

Our Lady of Fatima University, Philippines 2003 - 2007
(4 years)

Qualifications

Nursing Licensure Examination Passer

Professional Regulations Commission
2007
Professional - Nurse

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Certifications

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 82%
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