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$10 USD / hour
Flag of NIGERIA
lagos, nigeria
$10 USD / hour
It's currently 10:04 AM here
Joined June 8, 2017
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Taiwo B.

@hasbell

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$10 USD / hour
Flag of NIGERIA
lagos, nigeria
$10 USD / hour
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Researcher,Creative/Technical Writer &Data Analyst

I am a very dedicated and tactful researcher and writer with focus on quality and client satisfaction. I have a proven tract record of over five years outstanding client-servicing and writing excellent academic papers which commands attention as well as emotion. I embrace professionalism, creativity, timely delivery without compromising on quality. The areas of my expertise include: • Writing (Academic, Medical, Research, Speech and Technical) • Business plans • Market survey • Article (Re)writing • Data Analysis • Customer Support • Research Proposal • Report/Review (re)writing The quality of my work is guided and based on: • Quick service (timely delivery of assigned task) • Strict adherence to instructions • Plagiarism-free and good command of grammatical tenses.

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Portfolio

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Experience

Online Contact Agent

Guaranty Trust Bank
Apr 2014 - Present
• Handling customer complaints and account inquiries • Providing guidance and support issue • Telemarketing • Pacifies and resolves customers’ grievances and also escalate issues to appropriate unit for proper resolution. • Keep records of customers’ interactions, inquiries, complaints and comments, as well as actions taken. • Contributes to team effort by accomplishing related results as needed. • Quality Assurance

Offline Freelancer

Privates
Feb 2013 - Jun 2014 (1 year, 4 months)
• Event management. • Tutor pupil on science related courses. • Write articles, jingles and presentations for schools and individuals. • Project and research writing and analysis. • Market survey for companies like Resource Intermediaries Ltd, Lagos, Grooming Micro-finance among few others

Education

Master of Science (Msc.)

University of Lagos, Nigeria 2014 - 2016
(2 years)

Bachelor of Science (Bsc.)

Olabisi Onabanjo University, Nigeria 2006 - 2010
(4 years)

Qualifications

Associate Member

Institute of Customer Service of Nigeria (ICSN)
2015
Professional customer service delivery

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