Henry Christian P. Profile

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$5 USD / hour

cebu,

philippines

$5 USD / hour

It's currently 4:11 AM here

Joined August 28, 2018

0 Recommendations

Henry Christian P.

@henrypradilla99

0.0

(0 reviews)

0.0

$5 USD / hour

cebu,

philippines

$5 USD / hour

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Customer Service Associate, Aspiring Educator

Prioritize clients' satisfaction and effective communication. Finish tasks in a short period of time with 100% accuracy. Was a student for 3 years at Cebu Normal University (Bachelor in Elementary Education). A former Escalation Desk Officer at Metrics Call Services for 2 years and 3 months and a Technical Support Representative of Qualfon last 2018. Efficient in both written and verbal communication with the use of the English Language.

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Kudos Callls and Customer Satisfaction reviews

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Experience

TaskEveryday

Jul 2021 - Feb 2022 (7 months, 1 day)

Guided customers through creating their account for Blink Home Monitor app. Assisted in onboarding their Blink devices such as synnc modules, cameras, and doorbellls. Troubleshoot devices issues. Provided step by step resolution to customers worldwide. Expert with Amazon Connect and Kustomer tool. Composed emails while taking calls. Exceptional multi tasking skills.

Metrics Call Services

Feb 2019 - May 2021 (2 years, 3 months)

I took supervisory calls, bank calls, managerial calls and credit card information change. Aside from that I coach agents real time regarding process and products updates most especially newbies. Handles irate customers in a respectfully and calm manner.

Qualfon Inc.

Apr 2018 - Aug 2018 (4 months, 2 days)

Took calls regarding phone activation, transferring of phone numbers from a different service provider to our mobile phones. Contacted Verizon, Sprint, T-Mobile and AT&T for further troubleshooting steps. Resolves concerns in a timely manner with respect and empathy to callers.