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It's currently 5:07 AM here
Joined March 31, 2014
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imranaslam921
@imranaslam921
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computer science engineer with multi skills.
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Portfolio
Portfolio
Customer service manager
create project on wordpress ecommerce project
Customer service manager
create project on wordpress ecommerce project
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Experience
Ecommerce devloper and head of project
Sep 2014 - Mar 2017 (2 years, 6 months)
managed the launch of the new ecommerce site and implementation of many new features including review collection and live chat functionality.
Undertook a number of offline/print marketing projects including SMS marketing, flyer-design and regularly communicated with the external design company to assist with store POS and window graphics.
Managed and communicated daily with external companies who implement our SEO/PPC marketing, social networking and the technical department of the website.
Customer service manager
Feb 2013 - Jan 2014 (11 months, 1 day)
Manage Top Tier accounts by providing timely, courteous, and high quality customer service, while concurrently offering guidance to a team of Customer Service Representatives when escalation support is required. Evaluate master production schedule requirements in coordination with manufacturing, purchasing, and logistics’ management to maximize efficiency,
Customer services Executive
Aug 2007 - Feb 2013 (5 years, 6 months)
Perform the tasks of handling customer calls regarding the request of services and products
Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction
Coordinate with customers to advertise about the services and products offered by the organization
Responsible for preparing customer list and feedback and update the same to the team leader
Perform the tasks of conducting training sessions of new joiners
Education
BS information technology
(4 years)
Qualifications
KPI winner for the month in customer services
pakistan telecommunication limited
2012
n offering best customer services i have been rewarded by best customer service representative of the month.
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