Jesserina G. Profile

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$8 USD / hour

bauan,

philippines

$8 USD / hour

It's currently 10:52 AM here

Joined May 15, 2017

0 Recommendations

Jesserina G.

@jmmangabat1224

0.0

(0 reviews)

0.0

$8 USD / hour

bauan,

philippines

$8 USD / hour

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Your Efficient Data Administrator

Hi. I am Jesserina Gumabon but you can call me Jeszie. I worked as a Customer Service Relation in the BPO industry for 8 years and currently working as a Freelancer. I have a very satisfying background when it comes to "Data Entry", "Virtual Assistant", "Personal Assistant" and the like. I am a very reliable and efficient person. I give 101% customer satisfaction. Services Offered: (24/7) ~Data Entry ~Virtual Assistant ~Listings ~Social Media Marketing (Facebook, Instagram) ~Amazon/Ebay Manager ~MS Excel, MS Word, MS Publisher, MS PowerPoint ~Research ~Email Management and Support ~Phone Support ~Customer Support ~Tech Support "I am currently building up my profile. Once you hire me, I won't let you fail."

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Experience

CALIFORNIA CALL CENTER

Sep 2019 - Present

Supervised a team composed of 7 to 10 sales executives handling an independent contractor based in USA. Administer rules and regulations provided by the company, ensuring that the target will be achieved on a certain given time. Liaised between the company and the clients to provide excellent customer service. Conducts weekly team huddle and updates progress reports daily. Generate leads for marketing purposes.

THE RESULTS COMPANIES

Mar 2018 - Mar 2019 (1 year)

Maintained adequate coaching to reduce risk and manage client expectations, which significantly increased due to implementation of revised streamline operations. Ensured timely updates of coaching logs to hard copy and electronic versions, distribution to the management and proactive tracking of agents' scorecards. Conducted weekly coaching analysis of performances per agents and structuring developments resulting in an operational and significantly high passing of reliability and sales.

GOOGLE FOR CONCENTRIX

Jun 2015 - Apr 2018 (2 years, 10 months)

Assisted the managers with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs making the company site to be consistent being top 1 among other competing vendors. Provided daily direction and communication to the team so that customer service calls are answered in a timely, efficient and knowledgeable manner which made the target for Customer Satisfaction score of the team to be exemplary by hitting 98-100% in average.