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$8 USD / hour
Flag of PHILIPPINES
batangas city, philippines
$8 USD / hour
It's currently 1:15 PM here
Joined November 8, 2017
0 Recommendations

Mannylyn C.

@kulaspira

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$8 USD / hour
Flag of PHILIPPINES
batangas city, philippines
$8 USD / hour
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Jobs Completed
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Repeat Hire Rate

Customer Service Representative/Data Entry

Hi, My name Mannylyn but I preferred to be called Lynn. I graduated with an Associate Degree in Computer Systems Design and Programming Technology. I used to work in the BPO industry for 47 months and mainly the account I've handled are international accounts(US clients). I have worked as an Admin Support for a cryptocurrency campaign just recently. I firmly believe that with my qualifications I'll be able to provide your company high quality customer service and help boost customer happiness.

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Portfolio

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Reviews

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Experience

Chat and Email Support

TaskUs
Aug 2017 - Nov 2017 (3 months, 1 day)
Answered inquiries thru email and chat. Amended existing car reservation details Communicated with the management with an ongoing issue

Technical Support Representative

Sykes Asia
Nov 2016 - Jan 2017 (2 months, 1 day)
Troubleshoot issues with Playstore applications, Chromebook, Google Pixel Phone, and Wallet. Educated customers on the new account recovery procedure and sending out self-service information via email. Followed refund process on issues with in-app purchase

Billing and Sales Representative Level 2

Teleperformance
Dec 2015 - Jun 2016 (6 months, 1 day)
Dealt with customer concerns in a cordial and professional manner. Analyzed customer needs, volume potential, price plan range, discounts and recommend products and services. Helped customers to locate articles, explained features and contrasted plan options. Fulfil order requests (plan change, new acquisition) Explained terms of warranties. Provided a brief explanation of charges and how they work. Sent out self-service options and where to locate them online

Education

Associate Degree in Computer Systems Design and Programming

Philippines 2003 - 2005
(2 years)

Qualifications

Finishing Course for Call Center Agents

SCM Training Center
2012
100 hours of training. Learned about the culture and American English language.

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Certifications

us_eng_1.png US English 1 87%
preferredfreelancer-1.png Preferred Freelancer Program SLA 1 84%
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