Lucas R. Profile

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$25 USD / hour

brazil

$25 USD / hour

It's currently 1:15 PM here

Joined February 15, 2018

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Lucas R.

@lhramos90

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(0 reviews)

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$25 USD / hour

brazil

$25 USD / hour

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Windows Support Engineer

A computer scientist by background, detail-oriented IT professional with ten years of experience. Skilled at operating as a Support Engineer focused on Microsoft Active Directory and networking areas. Specialized technical support on Microsoft Windows platforms, resolving customer issues including complex technical scenarios were essential to take me to my current position acting as a Tech Lead - Windows - at a Microsoft's global partner.

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Experience

Wipro BPS

Aug 2016 - Present

As a Tech Lead my primary responsibility is to raise the technical expertise of the Support Engineers staff and contribute to overall customer satisfaction by providing timely technical and professional mentoring. Ensure the quality of cases handled under Microsoft Front Line, acting as a technical reviewer and delivery deep technical analysis on incidents especially those focused on Directory Services and Networking areas.

Wipro BPS

Feb 2014 - Aug 2016 (2 years, 6 months)

Assist Microsoft's customers offering specialized technical support on Microsoft windows platforms, resolving customer issues including complex technical scenarios. I was primarily focused in networking and directory services. Maintenance and troubleshooting in windows environments and other technologies of windows platform.

Universidade Tuiuti do Parana

Nov 2010 - Jan 2014 (3 years, 2 months)

Manage local network and computational resources directly or indirectly related, install and expand the network, maintaining software and security updates, monitoring server activity and ensuring the availability of client/server applications, auditing server security, developing and refining processes for the ongoing management of the server and data center environment, and designing and installing new server implementations as needed.