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$30 USD / hour
Flag of PERU
madrid, peru
$30 USD / hour
It's currently 9:05 PM here
Joined October 9, 2017
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Lorena A.

@lorenaagurto

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$30 USD / hour
Flag of PERU
madrid, peru
$30 USD / hour
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telemarketing, fotografia, transcripcion, diseño grafico para redes sociales

Professional Photographer and Community Manager. Professional photography, image editing via CC lightroom and also Photoshop with 2 years of experience. I have conducted coaching workshops, critical customer service by exponents of emotional intelligence and management of them. I consider myself a creative person, charismatic, treatable, sociable, with leadership and leadership skills in difficult situations, great sense of responsibility and punctuality, adaptable to all types of change, ability to work in groups, ease of learning. I have a bank of images available to advertising agencies and institutions.

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Experience

AGENT ELITE BACK OFFICE

LATAM AIRLINES
May 2010 - Mar 2017 (6 years, 10 months)
Trabaje como agente de servicio al cliente en el area de backoffice . uso del sistema zendesk. uso del sistema SABRE Con 7 años de experiencia en soporte al cliente, redaccion de respuestas a clientes en Estados Unidos, Argentina, Colombia, Ecuador, Uruguay, Chile, ademas de algunos paises en Europa de acuerdo al mercado que se atendia en la aerolinea, donde se veia la problematica de cualquier tipo de inconveniente que sufria el cliente.

Education

administracion de empresas

Universidad Nacional de Piura, Peru 2004 - 2008
(4 years)

Qualifications

zendesk system

latam airlines
2015
manejo del sistema de tickets y trabajo en ello.

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