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vijay nagar, india
It's currently 4:17 PM here
Joined October 8, 2016
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Richa P.
@rchpandey0
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vijay nagar, india
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Process Trainer
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Experience
Trainer
Nov 2020 - Present
Own the training of process and product for new hires.
Conduct Refresher training on the floor.
Create PKTs for agents and supervisors month-month.
Scheduling training planner for BQ management and monitoring plan.
Monitoring Business Partner Training SOP.
Conduct Call audits and provide comprehensive feedback.
Fulfil the role of SME/Floor Coach during times when there are no batches.
Conducting TNI and TNA.
Conducting TTT.
Education
B.com (tax)
(3 years)
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